Customer Service Standards
Our Corporate Plan identifies the need to improve satisfaction with the Council and to raise our customer service standards. How we plan to do this is described in our Customer Service Strategy.
As part of our Customer Service Strategy we have set service standards for a range of the services we provide which are published as fact sheets and are available to download below. These Standards detail how our customers will be treated when they contact us and the minimum standards they can expect to receive from each of the individual service areas. We need and value your feedback so if you would like to comment you can do so below.
See also our General Fact Sheets which provide information about the operation of our services.
If you would like more information you can contact the Corporate Service Development Officer
About the Council
- Customer Charter (PDF, 219 Kb)
- Freedom of Information and Data Protection (PDF, 193 Kb)
- Insurance (PDF, 200 Kb)
Environment
- HEALTH
- Environmental Health (PDF, 211 Kb)
- PLANNING
- Building Control (PDF, 195 Kb)
- Development Control (PDF, 198 Kb)
- Planning Enforcement (PDF, 191 Kb)
- Watercourses and Flooding (PDF, 194 Kb)
- REFUSE & RECYCLING
- Grot Spots (PDF, 191 Kb)
- Refuse and Recycling (PDF, 210 Kb)
- Street Cleansing (PDF, 205 Kb)
Finance
- Financial Services (PDF, 204 Kb)
- Council Tax Business Rates and Rent (PDF, 196 Kb)
Housing
- Housing and Council Tax Benefits (PDF, 193 Kb)
- Housing Grants (PDF, 208 Kb)
- Housing Needs Service (PDF, 194 Kb)
- Housing Income (PDF, 195 Kb)
- Supported Housing (PDF, 198 Kb)
- Housing Gas Appliance Repairs (PDF, 210 Kb)
- Housing Gas Appliance Servicing (PDF, 200 Kb)
- Housing Maintenance (PDF, 207 Kb)
- Tenancy Service (PDF, 200 Kb)
- Housing Repairs (PDF, 199 Kb)
Leisure
- Allotment Gardens (PDF, 210 Kb)
- Charter and service standards for the Arts Service (PDF, 233 Kb)
- Charter for Leisure Centres and Swimming Pools (PDF, 239 Kb)
- Charter and Service Standards for the Museum Service (PDF, 238 Kb)
- Charter and Service Standards for Loughborough Town Hall (PDF, 236 Kb)
- Grounds Maintenance (PDF, 219 Kb)
- Markets and Fairs (PDF, 132 Kb)
- Parks and Play Areas (PDF, 212 Kb)
- Playing Fields and Sports Grounds (PDF, 203 Kb)
- Sport and Active Recreation (PDF, 209 Kb)
- Sports Facilities (PDF, 211 Kb)
Loughborough and Soar Valley Leisure Centres
- Sports Facilities - SCSP (PDF, 209 Kb)
South Charnwood Swimming Pool
Licensing
- Animal Licensing (PDF, 190 Kb)
- Hackney and private hire licences (PDF, 194 Kb)
- Licensing (PDF, 194 Kb)
- Lottery and Street Collection Licenses (PDF, 192 Kb)
Community Services
- Bus Shelters (PDF, 194 Kb)
- Car Parking (PDF, 193 Kb)
- Community Grants (PDF, 191 Kb)
- Community Safety (PDF, 193 Kb)
- Public Conveniences (PDF, 193 Kb)
- Street Nameplates (PDF, 190 Kb)