Charnwood Borough Council - Leading in Leicestershire

In normal circumstances we will:

• Be available to help you from 8:30 a.m. to 5:00 p.m.(4:30pm Fridays), and provide an answering machine service outside normal working hours for all messages (and Building Control inspection requests). All messages left will receive early attention on the next working day.
• Reply to any letter received that not does relate to a current application for Building Regulations consent within 10 working days of receipt.
• Ensure that a Building Control member of staff is available in the office during all working hours to give general guidance, information and advice.
• Answer your enquiries about the need for Building Regulations consent within 10 working days of receiving a properly completed preliminary enquiry form.
• Ensure that all Full Plans Building Regulation applications receive a decision within 5 weeks of receipt, except where an extension of time has been agreed in advance, in which case a decision will be issued within 2 months.
• Accept Building Notices (or give notice of the reasons why we are unable to do so) within 2 working days of receiving the Notice.
• Respond to essential inspection requests received before 10.00 a.m. on the same day.
• Investigate within 2 working days, and take necessary action, in respect of all reports of dangerous structures. Where the situation is reported by the Police or Fire Service on the basis of being an emergency, an inspection will be made within one hour, any time during the day or night, on any day of the year.

Customer Satisfaction Survey

At the satisfactory completion of projects of building work, the Council will issue a Certificate of Completion for the work and also a Customer Satisfaction Questionnaire. For results of this survey for the current financial year, please see customer satisfaction ratings at Downloads.