For terraced properties without a front garden, wheelie bins (and recyclables) should be presented for collection at an unlocked back gate (or gateway) which opens onto the alleyway. If, the householder wishes to keep the back gate locked it should be presented on the alleyway side of that gate. The contractor should return the wheeled bin (or box) to wherever it was presented. If, for whatever reason, wheelie bins end up on the street they should be returned to the back garden as soon as possible after collection.
- Rubbish Build Up on Properties
Information about how the Council deals with a build up of rubbish on a property
- Duty of Care
Information about the Duty of Care relating to Disposal of domestic waste.
- How Do We Investigate Accumulation Complaints?
Details about procedures used by the Council for investigating accumulation complaints.
- Bin Collections
Details about the collection arrangements for domestic rubbish, includes a search facility for finding out when your next collection date is.
Information about fly-tipping (including dumped rubbish or litter and larger household items such as furniture or white goods) and how to report it.
- Environmental Services Contract - Faqs
Frequently asked questions about the new Environmental Services Contract
- Exempt Properties
Information for properties that due to access or location difficulties have to remain on sacks and the green glass box
- Refuse and Recycling Collection Guidelines
Please follow these refuse and recycling guidelines so that we are able to collect your waste.
- Report Missed Bin Collections
You can report missed recycling and refuse collections to us with our online forms.
- Find Your Bin Collection Dates Using Our Property Search
Use My Charnwood to find out when your bins will be collected
- Bin Collection Text Messaging Service
For instant updates on changes to bin collections and other waste services sign up to our text messaging service.