Some Helpful Hints Before Starting

Please read each question carefully and tick a box to indicate your answer. You only need to tick one box per question. If you would like to make any additional suggestions or comments please type them in the box provided. Once you have finished please take a minute to check you have answered all the questions that you should have answered. If you have, just click on the submit button and your response will be sent to us. If you have any queries about the questionnaire or what the information will be used for please do not hesitate to contact the Arts Service by telephoning 01509 263151 or by e-mail at consultation@charnwood.gov.uk

What matters to you?

Thinking about good service, please tell us how important each of the following are to you? Please tick üone box only per row
	Very Important		Quite Important		Not Very important		Not important at all		Don't              Know
Polite and Helpful Staff.
Staff Knowledge of their subject.
Speed of Service                                                                                         (e.g. how promptly and efficiently enquiry dealt with)
Up to date information available (e.g. through the Council's website and Happening in Charnwood).
Quality of art events.
Range of Events (e.g. Annual Charnwood Festival, Centre Stage & Centre Screen, Heart of 3 Cities and Streets Alive.
We provide information in different formats (languages, Braille, audio tape, large print etc...)
Accessibility of the service.

How are we doing?

Thinking about the service you have received, please tell us how satisfied you are with each of the following.                                               Please tick üone box only per row
	Very              Satisfied		Satisfied		Dissatisfied		Very Dissatisfied		Don't Know / Not Applicable
Polite and Helpful Staff.
Staff Knowledge of their subject.
Speed of Service                                                                                         (e.g. how promptly and efficiently enquiry dealt with)
Up to date information available (e.g. through the Council's website and Happening in Charnwood).
Quality of art events.
Range of Events (e.g. Annual Charnwood Festival, Centre Stage & Centre Screen, Hearts of 3 Cities and Streets Alive.
We provide information in different formats (languages, Braille, audio tape, large print etc...)
Accessibility of the service.

If there anything you would like to say about your answers to the above questions please write in the box below.

Getting in Touch

Thinking about the service you have received, please tell us how satisfied each of the following are to you?                                                 Please tick üone box only per row
	Very                 Satisfied		Satisfied		Dissatisfied		Very Dissatisfied		Don't Know / Not Applicable
When you contact us by telephone we answer your call within 30 seconds.
When you write to us by letter, e-mail or fax we reply within 10 working days.
When sent a complaint we reply within 15 working days.
Any information you provide is treated confidentially
Where possible, your enquiry is answered by the 1st person you contacted at the Council.

Overall Satisfaction

Overall, how satisfied are you that this service provides good value for money? Please tick üone box only
Very Satisfied		Satisfied		Dissatisfied		Very Dissatisfied		Don't Know

Overall, how satisfied are you that we are responsive to the needs of the people who use this service? Please tick üone box only
Very Satisfied		Satisfied		Dissatisfied		Very Dissatisfied		Don't Know

Overall, how satisfied are you with the Arts Service provided by the Council? Please tick üone box only
Very Satisfied		Satisfied		Dissatisfied		Very Dissatisfied		Don't Know

Any Other Comments

If there is anything else you would like to say about your experience of the Arts Service please write in the box below.

Your Details

To make sure we are getting the views of people from across the Borough we would really appreciate it if you could provide us with the following information.

Name

Address

Postcode

Telephone No

E- Mail Address

Are you ..?  Please tick üone box only
	Male		Female

Your Age

Do you consider yourself to be disabled? Please tick üone box only
	Yes		No

How would you describe your nationality? (e.g. Country of birth / origin)

How would you describe your ethnicity? Please tick üone box only
	Asian / Asian British		Dual / Mixed Heritage
	Black / Black British		White / White British
	Chinese		Other

Thank you very much for taking part in this survey. Your feedback will be used to help us to make sure we are meeting our standards and providing excellent customer service.