Some Helpful Hints Before Starting

Please read each question carefully and tick a box to indicate your answer. You only need to tick one box per question. If you would like to make any additional suggestions or comments please type them in the box provided. Once you have finished please take a minute to check you have answered all the questions that you should have answered. If you have, just click on the submit button and your response will be sent to us. If you have any queries about the questionnaire or what the information will be used for please do not hesitate to contact the Parks and Open Spaces Team by telephoning 01509 263151 or by e-mail at consultation@charnwood.gov.uk

Visiting Parks and Open Spaces

How often do you visit council run Parks and Open Spaces? Please tick üone box only
At least once                          a Week		At least                                     once a Month		Sometimes /                            Rarely		First                                         Time

Which Park or Area of Open Space do you visit most often (or on this occasion if it was your first time)

What matters to you?

	Thinking about good service, please tell us how important each of the following are to you. Please tick üone box only per row
		Very Important		Quite Important		Not very important		Not important at all		Don't                Know
	Polite and helpful staff
	Staff Knowledge of their subject.
	Cleanliness of the Park / Open Space (including any play equipment)
	Removal of Graffiti.
	Standard of Grounds Maintenance
	Regular Monthly Inspection of Play Equipment.

How are we doing?

	Thinking about the service you have received, please tell us how satisfied you are with each of the following.                                             Please tick üone box only per row.
		Very              Satisfied		Satisfied		Dissatisfied		Very Dissatisfied		Don't                 Know
	Polite and helpful staff
	Staff Knowledge of their subject.
	Cleanliness of the Park / Open Space (including any play equipment)
	Removal of Graffiti.
	Standard of Grounds Maintenance
	Regular Monthly Inspection of Play Equipment

	Thinking about other aspects of our Parks and Open Spaces service, how satisfied are you that we are achieving the following?                                                       Please tick üone box only per row
		Very Satisfied		Satisfied		Dissatisfied		Very Dissatisfied		Don't Know
	Responding quickly to reports of dangerous trees and taking action.
	Responding to reports of graffiti / vandalism and taking action within 24 hours.

	Thinking about our Allotments service, how satisfied are you that we are achieving the following?                                                Please tick üone box only per row
		Very              Satisfied		Satisfied		Dissatisfied		Very Dissatisfied		Don't                Know
	When an application for an allotment is submitted we will add you to the waiting list within 3 working days.
	Once an allotment becomes available we will invite you to inspect a vacant plot within 5 working days.
	We will process your tenancy arrangement and issue you with an allotment key within 10 working days of receiving tenancy agreement / payment

	Thinking about our Outdoor Sports Facilities Hiring Service, how satisfied are you that we are achieving the following?                                                       Please tick üone box only per row
		Very              Satisfied		Satisfied		Dissatisfied		Very Dissatisfied		Don't              Know
	When you enquire about booking an outdoor sports facility we will supply you with an application form and details within 3 working days.
	When you return the completed outdoor sports facility booking application form and return the fee we will send you confirmation of the booking within 3 working days.

Getting in Touch

Thinking about the service you have received, please tell us how satisfied you are that we are achieving the following.                                      Please tick üone box only
	Very                Satisfied		Satisfied		Dissatisfied		Very                 Dissatisfied		Don't               Know
When contacted by telephone we answer  within 30 seconds
When contacted by letter, e-mail or fax we reply within10 working days.
When sent a complaint we reply within 15 working days.
We provide information in different formats (languages, Braille, audio, tape, large print etc...)
Any information you provide is treated confidentially
Your enquiry was answered by the first person you contacted at the Council

Overall Satisfaction

Overall, how satisfied are you that this service provides good value for money? Please tick üone box only
Very                            Satisfied		Satisfied		Dissatisfied		Very                 Dissatisfied		Don't  Know

Overall, how satisfied are you that we are responsive to the needs of the people who use this service? Please tick üone box only
Very                            Satisfied		Satisfied		Dissatisfied		Very                 Dissatisfied		Don't  Know

Overall, how satisfied are you with the parks and open spaces service provided by the Council? Please tick üone box only
Very                            Satisfied		Satisfied		Dissatisfied		Very                 Dissatisfied		Don't  Know

Any Other Comments

	If there is anything else you would like to say about Charnwood Borough Council maintained parks & open spaces and / or the questions above please write in the box below.

Your Details

To make sure we are getting the views of people from across the Borough we would really appreciate it if you could provide us with the following information.

Your Name

Your Address

Postcode

Telephone No.

E-Mail Address

Are you ..?
	Male		Female

Your Age

Do you consider yourself to be disabled?  Please tick üone box only
	Yes		No

How would you describe your nationality (e.g. Country of birth / origin)

How would you describe your ethnicity Please tick üone box only
	Asian / Asian British		Dual / Mixed Heritage
	Black / Black British		White / White British
	Chinese		Other

Thank you very much for taking part in this survey. Your feedback will be used to help us to make sure we are meeting our customer service standards and are providing excellent customer service.