Some Helpful Hints Before Starting

Please read each question carefully and tick a box to indicate your answer. You only need to tick one box per question. If you would like to make any additional suggestions or comments please type them in the box provided. Once you have finished please take a minute to check you have answered all the questions that you should have answered. If you have, just click on the submit button and your response will be sent to us. If you have any queries about the questionnaire or what the information will be used for please do not hesitate to contact the Leisure Services Team by telephoning 01509 263151 or by e-mail at consultation@charnwood.gov.uk

Visiting our Leisure Centres

How often do you visit each of the following Leisure Centres?  Please tick üone choice only per row
	At least once                a week		At least once             a month		Sometimes / Rarely		First Time
Loughborough Leisure Centre
Soar Valley Leisure Centre
South Charnwood Swimming Pool

What matters to you?

Thinking about good service, please tell us how important each of the following are to you. Please tick üone choice only per row.
	Very Important		Quite Important		Not very important		Not important at all		Don't                   know
The helpfulness of staff.
The friendliness of staff.
Staff knowledge of their subject
Speed of service at reception
The cleanliness of facilities.
The availability of lockers.
Sports activities being available on time.
The swimming pool water temperature.
Speed of service at reception.
Telephone response times
Accessibility of the site

How are we doing?

Thinking about the service you have received, please tell us how satisfied you are with each of the following.                                                                Please tick üone choice only per row.
	Very                 Satisfied		Satisfied		Dissatisfied		Very Dissatisfied		Don't                   know
The helpfulness of staff.
The friendliness of staff.
Staff knowledge of their subject
Speed of service at reception
The cleanliness of facilities.
The availability of lockers.
Sports activities being available on time.
The swimming pool water temperature.
Speed of service at reception.
Telephone response times
Accessibility of the site

Getting in Touch

Thinking about the service you have received, please tell us how satisfied you are with each of the following? Please tick üone box only
	Very               Satisfied		Satisfied		Dissatisfied		Very                 Dissatisfied		Don't Know
When contacted by phone we answer within 30 seconds.
When contacted by letter, e-mail or fax we reply within 10 working days.
When sent a complaint we reply within 15 working days.
We provide information in different formats (languages, Braille, audio, tape, large print etc...)
Any information you provide is treated confidentially
Your enquiry was answered by the 1st person you contacted at the Council.

Overall Satisfaction

Overall, how satisfied are you that this service provides good value for money? Please tick üone box only
Very                            Satisfied		Satisfied		Dissatisfied		Very                                   Dissatisfied		Don't                           know

Overall, how satisfied are you that we are responsive to the needs of people who use this service? Please tick üone box only
Very                            Satisfied		Satisfied		Dissatisfied		Very                                   Dissatisfied		Don't                           know

Overall, how satisfied are you with the leisure centre facilities provided by the Council? Please tick üone box only
Very                            Satisfied		Satisfied		Dissatisfied		Very                                   Dissatisfied		Don't                           know

Any Other Comments

If there is anything else you would like to say about the Leisure Centres and / or the questions above please write in the box below.

Your Details

To make sure we are getting the views of people from across the Borough we would really appreciate it if you could provide us with the following information.

Your Name

Address

Postcode

Telephone No.

E-Mail Address

Are you ..?  Please tick üone box only
	Male		Female

Your Age

Do you consider yourself to be disabled? Please tick üone box only
	Yes		No

How would you describe your nationality (e.g. Country of birth / origin)

To which of these groups do you consider you belong to? (Please tick üone box only)
	Asian / Asian British		Dual / Mixed Heritage
	Black / Black British		White / White British
	Chinese		Other

Thank you very much for taking part in this survey. Your feedback will be used to help us to make sure we are meeting our customer service standards and are providing excellent               customer service.