Some Helpful Hints Before Starting

Please read each question carefully. In most cases you will only have to tick one box but please read the questions carefully as sometimes you will be asked to tick more than one box or provide a written answer. Answer the next question unless asked otherwise. Once you have finished please take a minute to check you have answered all the questions that you should have answered. If you have any queries about the questionnaire please do not hesitate to contact Verity Graham on  01509 632516. Once you have completed the survey please return it to us in the pre-paid envelope provided. The survey should be returned by 15th October 2010 at the latest.

Section 1: Vision and Priorities

In our Corporate Plan, we have set out our Vision of what we would like Charnwood to be like in the next ten years and how we will work towards achieving it. This includes our objectives for this time period and also our three year priorities - the things we need to do first.

Q1	Have you been made aware of Charnwood Borough Council's Vision and Priorities? Please tick üone box only
		Yes		No

Q2	How did you find out what they were? Please tick all applicable boxes
		From a Councillor		From the Corporate Plan
		From a Council Officer		From Other Council Publications (e.g. leaflets)
		From the Council Website		From the Local Media
		Via an E-Mail Correspondence		From a Partnership Manager
		At a Meeting		Other (please specify below)
		In Charnwood News

Q3	Having been made aware, were you clear about what our Vision and Priorities are?   Please tick üone box only
		Yes		No

Q4	If you have answered no to Q3, please explain why in the box provided below.  (E.g. the information was unclear, the method of communication was inappropriate)

Q5	Which of the following methods would you most prefer the Council to use to keep you informed about its Vision and Priorities? Please tick üone box only
		Face-to-face briefings
		Partnership Manager
		E-Mail briefing paper
		Paper briefing paper
		Online briefings (on our website)
		An annual report
		No preference
		Other (please provide details below)

Q6	Do you think it's important that you are kept informed about our vision and priorities? Please tick üone box only
		Yes		No

Section 2: Communication

Q7	How well do you think the Council communicates with each of the following...                                                                                     Please tick üone box only per row
		Very Well		Quite Well		Ok		Poorly		Very Poorly		Don't Know
	It's Partners
	It's Residents
	It's Customers (including people from outside the Borough such as visitors and businesses)

Q8	Would you agree or disagree that the Council communicates with you in an open and transparent manner?                       Please tick üone box only
	Agree Strongly		Agree		Disagree		Disagree Strongly

Q9	Overall, how would you rate the way the council communicates with you? Please tick üone box only
	Excellent		Good		Ok		Poor		Very Poor

Section 3: Participation in Decision Making

Q10	How satisfied are you with the way in which the Council involves your organisation / partnership in the decisions it makes? (i.e working parties, project membership)   Please tick üone box only
	Very Satisfied		Satisfied		Dissatisfied		Very Dissatisfied

Q11	Please explain your answer to the above question (including details of any specific decision(s) that have influenced your opinion).

Q12	Do you feel more or less satisfied with how the council involves you in the decision making process than you have done previously (since the last survey was done in May 2009) Please tick üone box only
	Very Satisfied		Satisfied		Dissatisfied		Very Dissatisfied

Q13	Please explain your answer to the above question (including the name of any specific decision(s) you are referring to).

Q14	When you respond to consultation, how often do you think that we take on board your views? Please tick üone box only
	All of the Time		Often		Sometimes		Rarely		Never

Q15	Do you think that the Council understands your issues? Please tick üone box only
	All of the Time		Often		Sometimes		Rarely		Never

Q16	Do you feel more or less satisfied with how the council involves you in the decision making process than you did 12 months ago (when this survey was last done)?   Please tick üone box only
	More Satisfied		The Same		Less Satisfied

Section 4: Service Planning

Q17	Does your organisation get involved in service planning with the Council? Please tick üone box only
	Yes		No

Q18	If yes, how satisfied with you the way in which the Council involved you? (i.e working parties, project membership)                                               Please tick üone box only
	Very Satisfied		Satisfied		Dissatisfied		Very Dissatisfied

Q19	How well do you think the Council involves the following groups of people?                                                                               Please tick üone box only per row
		Very Well		Quite Well		Ok		Not Very Well		Not at all Well
	It's Partners
	It's Residents
	It's Customers (including people from outside the Borough such as visitors and businesses)

Section 5: Overall

Q20	Overall, as a partner, how satisfied is your organisation with the Council?                                                                                        Please tick üone box only
	Very Satisfied		Satisfied		Dissatisfied		Very Dissatisfied

Any Other Comments

	If there is anything else you would like to say on this subject that you have not been able to say above please  write it in the box below.

About yourself

We hope that you will complete all of the following information. It will allow us to identify where there are problems that you would like us to address. However, you don't have to if you don't want to. If there are any specific issues you would like us to contact you about (such as anything you have written in the  Any Other Comments box above) please provide us with your name, address, telephone number and if you have one, your e-mail address.

Title

Name

Name of Organisation you are representing in completing this survey (e.g. A Member of Charnwood - the LSP Board; a Town Council or a Parish Council)

Address

Postcode

Telephone Number

E-Mail Address

Thank you very much for taking part in this survey