Some Helpful Hints Before Starting

Please read each question carefully and tick a box to indicate your answer. You only need to tick one box per question. If you would like to make any additional suggestions or comments please type them in the box provided. Once you have finished please take a minute to check you have answered all the questions that you should have answered. If you have, just click on the submit button and your response will be sent to us. If you have any queries about the questionnaire or what the information will be used for please do not hesitate to contact the Sports Development Team by telephoning 01509 263151 or by e-mail at consultation@charnwood.gov.uk

Taking Part

	Sports Development deliver a number of different activities schemes. Using the boxes below, please tell us how often you take part in each of them Please tick üone choice only per row.
			Weekly		Monthly		Holiday or term time only		Rarely		First time		Never
		Climbing
		Climbing & swimming
		Golf Day
		Horse Riding
		Trampolining
		Megazone
		Ice Skating
		Fun & funky dance
		BISI badminton
		Red & Orange Tennis
		Archery
		Extreme Wheels
		Kwik Cricket
		Tri-golf
		Multi-activities
		Orienteering
		Mini Soccer
		Table Tennis

What matters to you?

	Thinking about good service, please tell us how important each of the following are to you.  Please tick üone choice only per row.
		Very          Important		Quite Important		Not very important		Not important at all		Don't                 know
	Promotion and marketing of activities.
	The friendliness of Staff
	The helpfulness of staff.
	Speed of service.
	Pre-course administration.
	Qualified and experienced staff.
	Quality of session / activity.
	Quality of venue
	Sessions provided locally
	3 month turnaround for grant applications.

How are we doing?

	Thinking about the service you have received, please tell us how satisfied you are with each of the following?                                            Please tick üone choice only per row.
		Very          satisfied		Satisfied		Dissatisfied		Very Dissatisfied		Don't                 know
	Promotion and marketing of activities.
	The friendliness of staff.
	The helpfulness of staff.
	Speed of service.
	Pre-course administration.
	Qualified and experienced staff.
	Quality of session / activity.
	Quality of venue
	Sessions provided locally
	3 month turnaround for grant applications.

Getting in Touch

Thinking about the service you have received, please tell us how satisfied you are with each of the following.                                               Please tick ü one box only per row
	Very                 Satisfied		Satisfied		Dissatisfied		Very                 Dissatisfied		Don't Know
When contacted by phone we answer within 30 seconds.
When contacted by letter, e-mail or fax we reply within 10 working days.
When sent a complaint we reply within 15 working days.
We provide information in different formats (languages, Braille, audio, tape, large print etc...)
Any information you provide is treated confidentially
Your enquiry was answered by the first person you contacted at the Council.

Overall Satisfaction

Overall, how satisfied are you that Sports Development provides good value for money? Please tick ü one box only
Very                 Satisfied		Satisfied		Dissatisfied		Very                 Dissatisfied		Don't Know

Overall, how satisfied are you that we are responsive to the needs of people who use this service? Please tick ü one box only
Very                 Satisfied		Satisfied		Dissatisfied		Very                 Dissatisfied		Don't Know

Overall, how satisfied are you with the Sports Development service provided by the Council? Please tick ü one box only
Very                 Satisfied		Satisfied		Dissatisfied		Very                 Dissatisfied		Don't Know

Any Other Comments

	If there is anything else you would like to say about this service and / or the questions above please write in the box below.

Your Details

To make sure we are getting the views of people from across the Borough we would really appreciate it if you could provide us with the following information.

Name

Address

Postcode

Telephone No

E-Mail

	Are you ..? Please tick ü one box only
		Male		Female

Your Age

	Do you consider yourself to be disabled? Please tick ü one box only
		Yes		No

How would you describe your nationality (e.g. country of birth / origin)

	Which of these groups do you consider you belong to? Please tick ü one box only
		Asian / Asian British		Dual / Mixed Heritage
		Black / Black British		White / White British
		Chinese		Other

Thank you very much for taking part in this survey. Your feedback will be used to help us to make sure we are meeting our customer service standards and are providing excellent customer service.