Annual Town Hall Online Lettings and Hirings Survey

Town Hall Hirers Customer Satisfaction Survey

WHAT DID YOU THINK? Here at the Town Hall we want to provide a service that is of a high quality and meets all your needs. We can only do this with your help.

We wanted to thank you for using the Town Hall for your recent event and ask if you could spare us a few minutes to complete this survey and tell us what you think about the service you have received at the Town Hall.

Through conducting surveys in our venues and on line we hope to learn more about what is important to all our current customers and potential customers.

We will treat the information you give us in the strictest confidence and will only use it for the purpose of researching customer satisfaction and preferences. Under the terms of the Data Protection Act we will not pass on any of this information to any external organisation.

Your Details

Name

Organisation

E-Mail Address

Telephone Number

Type of Event

What Matters to you?

Q6	How important were each of the following in selecting the Town Hall as a venue? Please tick üone box only per row
Q6		Very important	Quite important	Not very important	Not important at all	Don't Know
	Location
	Prices
	Ease of booking
	Accessibility
	Ease of parking
	Quality / Type of Facilities
	Furniture & Equipment
	Comfort of seats
	Acoustics
	Quality of Catering / bar facilities
	Temperature or Rooms (climate control)
	General Cleanliness (including standard of decor)
	Cleanliness of Toilets

How are we doing?

Q7	How satisfied were you with the following aspects of the Town Hall venue? Please tick üone box only per row
Q7		Very satisfied	satisfied	dissatisfied	Very dissatisfied	Don't Know
	Location
	Prices
	Ease of booking
	Accessibility
	Ease of parking
	Quality / Type of Facilities
	Furniture & Equipment
	Comfort of seats
	Acoustics
	Quality of Catering / bar facilities
	Temperature - Main Hall
	Temperature - Victoria Room
	Temperature - Council Chamber
	Temperature - Beacon Room
	General Cleanliness (including standard of decor)
	Cleanliness of Toilets

Q8	Thinking about your stay, how satisfied were you with each of the following? Please tick üone box only per row
Q8		Very satisfied	satisfied	dissatisfied	Very dissatisfied	Don't Know
	Helpfulness of staff
	Friendliness of staff
	That everyone is treated fairly and equally
	Staff knowledge of the venue
	Speed of Service from Staff
	Accessibility for people with disabilities

Getting in Touch

Q9	Thinking about good customer service, how satisfied are you that we achieving the following? Please tick üone box only per row
Q9		Very satisfied	Satisfied	Dissatisfied	Very Dissatisfied	Don't Know / Not applicable
	When you contact us by telephone we answer your call within 30 seconds.
	When you write to us by letter, e-mail or fax we reply within 10 working days.
	If you have complained about the service, we have replied in 15 working days.
	We provide information in different formats (languages, Braille, audio tape, large print etc...)
	Where possible, your enquiry is answered by the 1st person you contacted at the Council.

Other Comments

	What would encourage you to use the Town Hall as a venue again / more often? (Please include any additional features you would like to be available)