Charnwood Borough Council - Leading in Leicestershire

There are a number of people who can help you if you are having problems with a Private Tenancy. If its something that isn't mentioned below, you should contact your Landlord in the first instance, and if they are unable to help contact the Bridge Housing Advice Centre.

The Department for Communities and Local Government (DCLG) produces a number of booklets about Private Tenancies, which you can read if you want more information. The booklets cover many issues, including what to do if your landlord asks you to leave, and your rights to repair. These can be downloaded from the DCLG Website. Or go to www.communities.gov.uk and search for "booklets for landlords and tenants".

You will normally be an Assured or Assured Shorthold tenant if your landlord does not live in the property with you and you moved in after 14th January 1989.

My Landlord has Asked me to Leave

If your landlord has asked you to leave there are a number of booklets available from the DCLG website including "my landlord wants me out: protection against harassment and unlawful eviction" and "Notice that you must leave: a brief guide for landlords and tenants." These can be downloaded from the DCLG Website. Or go to www.communities.gov.uk and search for "booklets for landlords and tenants".

You should also contact Housing Needs or the Bridge Housing Advice Centre for advice on your rights to remain in your property and to find out whether the notice your landlord has given you is correct. Even if you have received papers from the Court you should still get advice as to whether your notice is correct as you may be entitled to remain in your property.

I am Having Problems Paying my Rent

If you are having problems paying your rent you should contact the Housing Benefits Section. If you are having other debt problems as well you should contact the National Debtline on 0844 248 0040.or the Bridge Housing Advice Centre or

Further advice is available from:
Citizen's Advice Bureau (CAB)
John Storer House
Wards End, Loughborough
Helpline: 01509 267376

I have Repairs that Need Doing

If there are repairs that need doing to your home you should contact your landlord in the first instance. They will probably have given you a phone number to contact when you first moved into your home. If your landlord is not doing repairs which you think are their responsibility, you should contact Private Housing.

I am Having Problems Maintaining my Tenancy

If you are having problems maintaining your tenancy there are a number of services that may be able to assist you. Tenancy support schemes involve support workers visiting you at home to give support on a wide range of issues to make it easier to manage in your home. For more information on tenancy support schemes you should contact The Bridge Housing Advice Centre or Housing Needs.

Charnwood Lifeline is a scheme allowing the elderly and disabled to maintain an independent lifestyle by providing a link to a Control Centre which is manned by trained operators 24 hours a day, 365 days a year.

If your property is no longer suitable for you because it requires adaptations you may qualify for a Disabled Facilities Grant.

I am Suffering Harassment in my Tenancy

If you are being harassed and you think a criminal offence may have been committed you should inform the police. If you feel it is no longer safe for you to remain in your property you should contact the Housing Needs Section. If it is your landlord who is harassing you then contact Private Housing or The Bridge Housing Advice Centre.

If you are being harassed because of a noise nuisance, the Environmental Protection Team may be able to help. More information on the law relating to noise nuisance, and how the Environmental Protection Team can help, is available here.