Charnwood Borough Council

• Sources of Advice
• Freedom of Information

Making A Complaint

We place great store in getting things right but on occasions things go wrong. Please see below for information on the standards our customers should expect from us and the ways in which you can make a complaint.

• Customer Service Standards
• Customer Care Standards
• Comments, compliments & complaints
• Complaints about a councillor
• Local Government Ombudsman

Other Information

• Fact Sheets for Council Services