Benefits & Entitlements
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We have set ‘Service Standards’ for a range of the services we provide. These are designed to advise you of the service you can expect from us and we hope you find them useful.
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The Benefit Service is responsible for administering the Housing and Council Tax Benefits scheme for the people of Charnwood.
Our aim is to:
Give clear helpful advice about claiming Housing and Council Tax Benefit
- Provide prompt and accurate responses to all enquiries
- Provide a friendly service
- Pay benefit promptly and accurately
Please note that we are legally required to pass details of benefit payments to HMRC annually.
If you have any questions or queries not answered by the information within these pages, please don't hesitate to contact us.
Changes in Legislation
Please note that as from 2nd November 2009 the amount of Child Benefit you received will be disregarded in working out your benefit entitlement. Benefit entitlement will automatically be recalculated for any customers receiving housing or council tax benefit on that date.
Also from this date the first £10,000 of your capital will be disregarded providing you are pension age or above. Again benefit will automatically be recalculated for customers reciving housing or council tax benefit on that date.
Many people are still not receiving the help that they are entitled to. You can use our Web Benefits Calculator to get an estimate of what you could be entitled to.
Information
Last updated: Thu 7th January, 2010 @ 09:29