Benefits & Entitlements
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We have set ‘Service Standards’ for a range of the services we provide. These are designed to advise you of the service you can expect from us and we hope you find them useful.
The Benefit Service is responsible for administering the Housing and Council Tax Benefits scheme for the people of Charnwood.
Our aim is to:
- Give clear helpful advice about claiming Housing and Council Tax Benefit
- Provide prompt and accurate responses to all enquiries
- Provide a friendly service
- Pay benefit promptly and accurately
Housing and Council Tax Benefit is paid to 16,000 households within the Borough. The total paid in 2008 was £28 million.
Please note that we are legally required to pass details of benefit payments to HMRC annually.
If you have any questions or queries not answered by the information within these pages, please don't hesitate to contact us.
Many people are still not receiving the help that they are entitled to. You can use our Web Benefits Calculator to get an estimate of what you could be entitled to.