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Charnwood Lifeline

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Charnwood Lifeline is an emergency response service which provides 24-hour support to vulnerable or elderly residents or anyone who would like that extra reassurance or assistance in case of an emergency. 

Lifeline is managed by Charnwood Borough Council and costs £205.20 a year, plus a one-off installation fee of £30. This cost may be reduced to £140.20 a year if you qualify for a Home Safety Grant.


How does it work? 

Customers are given a wearable pendant and Lifeline alarm unit, to be activated in the event of an emergency such as sudden dizziness, shortness of breath or a fall.

Once an alarm is triggered, our operators in Loughborough will call to check that you are okay. If unable to get hold of you they will then get in touch with any named contacted which you have provided or send a warden to your property.

If necessary our operators will notify the emergency services to ensure your safety.

Keysafe
As part of the lifeline package we will provide and fit a keysafe - a secure coded box which holds a spare key to your property.

We encourage all our customers to allow us to fit a keysafe to ensure quick access to the emergency services or one of our on-call wardens when needed.


How do I get it?

Our team are always happy to help, whether you are a new customer or just enquiring. All that we ask is that you have a live landline telephone point and plug socket which we can use to power your new Lifeline alarm unit.

To arrange for a free, no obligation demonstration of Lifeline, you can: 

Lifeline will not affect your existing telephone or internet connection.


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