Customer Service Standards for Housing Needs and Advice

Our service standards (listed below) provide our customers with information about the service they can expect from the Housing Needs team.

1. When you submit a fully completed Housing Register application form, we will assess it and place it on the Waiting List within 30 working days
2. When you submit a fully completed Housing Register Transfer application form, we will assess it and place it on the Transfer List within 10 working days
3. When you submit a fully completed Change of Circumstances form, we will amend our records within 10 working days.
4. If you are about to be made homeless within the next week, we will arrange to see you within 24-48 hours
5. If you are about to be made homeless within the next 4 weeks, we will arrange to see you within 5 working days
6. If you have been made homeless, we will endeavour to complete our enquiries and make a decision on your homeless application within 33 working days

If you have any comments please contact the Housing Needs Team using the details provided below:

If you have a complaint or a comment you wish to make please follow this link to our Have your Say webpage where you will find details of how to contact us, including an on-line form.