Customer Service Standards for Housing Needs and Advice
CUSTOMER SERVICE STANDARDS FOR HOUSING NEEDS AND ADVICE
Our service standard (listed below) provide our customers with information about the service they can expect from the Housing Needs team.
- When you submit a fully completed Housing Register application form, we will assess it and place it on the Waiting List within 30 working days
- When you submit a fully completed Housing Register Transfer application form, we will assess it and place it on the Transfer List within 10 working days
- When you submit a fully completed Change of Circumstances form, we will amend our records within 10 working days.
- If you are about to be made homeless within the next week, we will arrange to see you within 24-48 hours
- If you are about to be made homeless within the next 4 weeks, we will arrange to see you within 5 working days
- If you have been made homeless, we will endeavour to complete our enquiries and make a decision on your homeless application within 33 working days
If you have any comments please contact the Housing Needs Team using the details provided below:
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HOUSING NEEDS TEAM |
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Charnwood Borough Council, Southfield Road, Loughborough, Leics LE11 2TT |
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Office opening hours: Mon–Thu: 8:30am-5:00pm and Fri: 8:30am–4:30pm |
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Telephone: 01509 634567 |
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Email: housing@charnwood.go.uk |
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Online contact form: Click here |
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Out of hours telephone – for Homeless Emergencies Only: 01509 634567 |
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OTHER OUT OF HOURS (EMERGENCY) TELEPHONE NUMBERS |
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Tenants who need an emergency repair: 01509 634666 |
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Lifeline customers: 01509 643970 |
If you have a complaint please click here.
Last updated: Fri 12th February, 2010 @ 09:36