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Website Customer Satisfaction Feedback

On the bottom right corner of every page of our website, we offer a simple way for you to rate that page using 'faces' like the ones shown here, which can . Govmetric faces for customer feedbackIt's an effective way to find out what works and what doesn't, and what needs to be improved on each particular page.  So if you want to comment on or make a suggestion about a particular page please use the smiley faces on that particular page to do so.  Alternatively, if you want to make a general comment about the website use our on-line website report form.

When you rate a page, we ask you to provide further information - this ensures we concentrate on areas most in need of improvement or lets us know where we are getting things right. It is also important that you to provide an e-mail address so that we can contact you if we need to clarify the details of any problem you may have experienced. We look at every comment we receive and try to act on them as soon as we can.

Sometimes we can make simple changes straight away, but other times your comments require us to do quite a bit of work before we can put things right.

Through our GovMetric facility customers can also give us their feedback at the point they receive our other services. In our Southfields’ reception area customers can use the “How did we do?” panel to rate the service they have received; when our customers call us on the telephone they are asked at the end of the call if they would like rate the service using the buttons of their keypad. Both these methods are completely anonymous.

Click here to see feedback reports for the past month

Previous Monthly Ratings

​​​Customer Satisfaction Feedback – October 2014 (PDF Document, 0.1 Mb)​​​

​​​Customer Satisfaction Feedback – October 2014 (Word Document, 0.1 Mb)​​​

​​​Customer Satisfaction Feedback – September 2014 (Word Document, 0.1 Mb)​​​

​​​Customer Satisfaction Feedback – September 2014 (PDF Document, 0.1 Mb)​​​

​​​Customer Satisfaction Feedback – August 2014 (Word Document, 0.1 Mb)​​​

​​​Customer Satisfaction Feedback – August 2014 (PDF Document, 0.1 Mb)​​​

​​​Customer Satisfaction Feedback – July 2014 (Word Document, 0.1 Mb)​​​

​​​Customer Satisfaction Feedback – July 2014 (PDF Document, 0.1 Mb)​​​

​​​Customer Satisfaction Feedback – June 2014 (Word Document, 0.1 Mb)​​​

​​​Customer Satisfaction Feedback – June 2014 (PDF Document, 0.1 Mb)​​​

​​​Customer Satisfaction Feedback – May 2014 (PDF Document, 0.1 Mb)​​​

​​​Customer Satisfaction Feedback - May 2014 (Word Document, 0.1 Mb)​​​

​​​Customer Satisfaction Feedback – April 2014 (Word Document, 0.1 Mb)​​​

​​​Customer Satisfaction Feedback - March 2014 (PDF Document, 0.1 Mb)​​​

​​​Customer Satisfaction Feedback - March 2014 (Word Document, 0.1 Mb)​​​

​​​Customer Satisfaction Feedback - Feb 2014 (PDF Document, 0.1 Mb)​​​

​​​Customer Satisfaction Feedback – Feb 2014 (Word Document, 0.1 Mb)​​​

​​​Customer Satisfaction Feedback - Jan 2014 (PDF Document, 0.1 Mb)​​​

Monthly Ratings for Last Year

Last updated: Mon 3rd November, 2014 @ 12:13

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