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Website Customer Satisfaction Feedback

Govmetric faces for customer feedbackOn every page of our website, we offer a simple way for you to rate that page using 'faces' like the ones on the right. It's an effective way to find out what works and what doesn't, and what needs to be improved on each particular page.  So if you want to comment on or make a suggestion about a particular page please use the smiley faces on that page to do so.  Alternatively, if you want to make a general comment about the website use our on-line feedback form.

Visitors to our website rate about 2,000 pages each month. We are pleased that nearly 50% of the feedback rates the website as good but we recognise that we receive a poor rating for around 38% of pages.

When you rate a page, we ask you to provide further information - this ensures we concentrate on areas most in need of improvement or lets us know where we are getting things right. It is also important that you to provide an e-mail address so that we can contact you if we need to clarify the details of any problem you may have experienced. We look at every comment we receive and try to act on them as soon as we can.

Sometimes we can make simple changes straight away, but other times your comments require us to do quite a bit of work before we can put things right.

What you've helped us to change so far

In response to your feedback this year, we've made some changes:

What we are still working on

We haven't finished these improvements yet but your comments have helped us to work on our information about:

  • Open Spaces & parks
  • Information provided on our Jobs Area
  • Improvements to our On-line Services
  • Local Planning pages – more improvements planned.

This page was last reviewed on 10th August 2011.

Through our GovMetric facility customers can also give us their feedback at the point they receive our other services. In our Southfields’ reception area customers can use the “How did we do?” panel to rate the service they have received; when our customers call us on the telephone they are asked at the end of the call if they would like rate the service using the buttons of their keypad. Both these methods are completely anonymous.

Click here to see feedback reports for the past month

Previous Monthly Ratings

Customer Satisfaction Feedback - March 2014 (PDF Document, 0.1 Mb)

Customer Satisfaction Feedback - March 2014 (Word Document, 0.1 Mb)

Customer Satisfaction Feedback - Feb 2014 (PDF Document, 0.1 Mb)

Customer Satisfaction Feedback – Feb 2014 (Word Document, 0.1 Mb)

Customer Satisfaction Feedback - Jan 2014 (PDF Document, 0.1 Mb)

Customer Satisfaction Feedback - Aug 2013 (PDF Document, 0.1 Mb)

Customer Satisfaction Feedback - Aug 2013 (Word Document, 0.1 Mb)

Customer Satisfaction Feedback - July 2013 (PDF Document, 0.1 Mb)

Customer Satisfaction Feedback - July 2013 (Word Document, 0.1 Mb)

Customer Satisfaction Feedback - June 2013 (PDF Document, 0.1 Mb)

Customer Satisfaction Feedback - June 2013 (Word Document, 0.1 Mb)

Customer Satisfaction Feedback - March 2013 (PDF Document, 0.1 Mb)

Customer Satisfaction Feedback - March 2013 (Word Document, 0.1 Mb)

Customer Satisfaction Feedback - Feb 2013 (PDF Document, 0.1 Mb)

Customer Satisfaction Feedback - Feb 2013 (Word Document, 0.1 Mb)

Customer Satisfaction Feedback - January 2013 (PDF Document, 0.1 Mb)

Customer Satisfaction Feedback - Jan 2013 (Word Document, 0.1 Mb)

Monthly Ratings for 2012

Last updated: Mon 7th April, 2014 @ 12:34

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