Charnwood Borough Council

On every page of our website, we offer a simple way for you to rate that page using 'faces' like the ones on the right. It's an effective way to find out what works and what doesn't, and what needs to be improved.

Visitors to our website rate about 2,000 pages each month. We are pleased that nearly 50% of the feedback rates the website as good but we recognise that we receive a poor rating for around 38% of pages.

When you rate a page, we ask you to provide further information - this ensures we concentrate on areas most in need of improvement or lets us know where we are getting things right. It is also important that you to provide an e-mail address so that we can contact you if we need to clarify the details of any problem you may have experienced. We look at every comment we receive and try to act on them as soon as we can.

Sometimes we can make simple changes straight away, but other times your comments require us to do quite a bit of work before we can put things right.

What you've helped us to change so far

In response to your feedback this year, we've made some changes:

• working harder to keep our information on the Regional Plan up to date.
• added additional information to our Museum page about entrance fees.
• fixed broken links on the places to visit page.
• added a fax number to the contact information for Council Tax.
• making it easier to find out about waste collection dates.
• provided additional information on the on-line payments page for Garden Waste.
• improved explanation about criteria for Council Tax discount & exemptions.
• summary text for Local Transport plans updated.
• additional information added to the swimming pool pages
• improvements to the structure of the recycling and waste pages

What we are still working on

We haven't finished these improvements yet but your comments have helped us to work on our information about:

• Open Spaces & parks
• Information provided on our Jobs Area
• Improvements to our On-line Services
• Local Planning pages – more improvements planned.

This page was last reviewed on 5^th May 2009.

Through our GovMetric facility customers can also give us their feedback at the point they receive our other services. In our Southfields’ reception area customers can use the “How did we do?” panel to rate the service they have received; when our customers call us on the telephone they are asked at the end of the call if they would like rate the service using the buttons of their keypad. Both these methods are completely anonymous.

Click here to see feedback reports for the past month

Latest Monthly Ratings

• Results of Customer Satisfaction Ratings - Dec 09 (PDF Document 32.29 Kb)

Previous Monthly Rating

• Results of Customer Satisfaction Ratings for Nov 09 (PDF Document 33.03 Kb)
• Results of Customer Satisfaction Ratings for Oct 09 (PDF Document 32.15 Kb)
• Results of Customer Satisfaction Ratings Sept 09 (PDF Document 27.59 Kb)
• Results of Customer Satisfaction Ratings - Aug 09 (PDF Document 27.61 Kb)
• Results of Customer Satisfaction Ratings July 09 (PDF Document 32.27 Kb)
• Results of Customer Satisfaction Ratings June 09 (PDF Document 32.53 Kb)
• Results of Customer Satisfaction Ratings May 09 (PDF Document 33.64 Kb)
• Results of Customer Satisfaction Ratings - April 09 (PDF Document 29.7 Kb)
• Results of Customer Satisfaction Ratings - March 09 (PDF Document 29.73 Kb)
• Results of the Customer Services Ratings Feb 09 (PDF Document 29.25 Kb)
• Results of the Customer Services Ratings Jan 09 (PDF Document 33.38 Kb)

Monthly Ratings for 2008

• Results of Customer Satisfaction ratings 08

Monthly Ratings for 2007

• Results of Customer Satisfaction ratings 07