Charnwood Borough Council

Our Corporate Plan identifies the need to improve satisfaction with the Council and to raise our customer service standards. How we plan to do this is described in our Customer Service Strategy.

As part of our Customer Service Strategy we have set service standards for a range of the services we provide which are published as fact sheets and are available to download below. These Standards detail how our customers will be treated when they contact us and the minimum standards they can expect to receive from each of the individual service areas. We need and value your feedback so if you would like to comment you can do so below.

See also our General Fact Sheets which provide information about the operation of our services. Information about the management structure of the Council can be found under 'Council Officials' - see link in the navigation on the right.

If you would like more information you can contact the Corporate Service Development Officer

About the Council

• Customer Charter (PDF Document 238.73 Kb.)
• Freedom of Information and Data Protection (PDF Document 212.85 Kb.)
• Insurance (PDF Document 218.5 Kb.)

Environment

• HEALTH

• Environmental Health (PDF Document 417.22 Kb.)

• PLANNING

• Building Control (PDF Document 211.46 Kb.)
• Development Control (PDF Document 214.03 Kb.)
• Planning Enforcement (PDF Document 210.4 Kb.)
• Watercourses and Flooding (PDF Document 213.54 Kb.)

• REFUSE & RECYCLING

• Grot Spots (PDF Document 191.17 Kb.)
• Refuse and Recycling (PDF Document 240.61 Kb.)
• Street Cleansing (PDF Document 227.22 Kb.)

Finance

• Financial Services (PDF Document 218.37 Kb.)
• Council Tax Business Rates and Rent (PDF Document 213.25 Kb.)

Housing

• Housing and Council Tax Benefits (PDF Document 210.78 Kb.)
• Housing Grants (PDF Document 225.75 Kb.)
• Housing Needs Service (PDF Document 209.86 Kb.)
• Private Sector Housing (PDF Document 215.2 Kb.)

Leisure

• Allotment Gardens (PDF Document 223.51 Kb.)
• Charter and service standards for the Arts Service (PDF Document 240.44 Kb.)
• Charter for Leisure Centres and Swimming Pools (PDF Document 251.25 Kb.)
• Charter and Service Standards for the Museum Service (PDF Document 253.06 Kb.)
• Charter and Service Standards for Loughborough Town Hall (PDF Document 244.9 Kb.)
• Grounds Maintenance (PDF Document 224.63 Kb.)
• Markets and Fairs (PDF Document 126.88 Kb.)
• Parks and Play Areas (PDF Document 219.45 Kb.)
• Playing Fields and Sports Grounds (PDF Document 216.29 Kb.)
• Sport and Active Recreation (PDF Document 219.27 Kb.)
• Sports Facilities (PDF Document 211.81 Kb.)

  Loughborough and Soar Valley Leisure Centres

• Sports Facilities - SCSP (PDF Document 209.02 Kb.)

  South Charnwood Swimming Pool

Licensing

• Animal Licensing (PDF Document 210.77 Kb.)
• Hackney and private hire licences (PDF Document 212.78 Kb.)
• Licensing (PDF Document 211.96 Kb.)
• Lottery and Street Collection Licenses (PDF Document 209.7 Kb.)

Community Services

• Bus Shelters (PDF Document 213.19 Kb.)
• Car Parking (Off Street) (PDF Document 213.61 Kb.)
• Car Parking (On Street) (PDF Document 221.04 Kb.)
• Community Grants (PDF Document 212.52 Kb.)
• Community Safety and Emergency Planning (PDF Document 213.02 Kb.)
• Public Conveniences (PDF Document 213.1 Kb.)
• Street Nameplates (PDF Document 190.95 Kb.)