Customer Service Standards

Our Corporate Plan identifies the need to improve satisfaction with the Council and to raise our customer service standards. How we plan to do this is described in our Customer Service Strategy.

As part of our Customer Service Strategy we have set service standards for a range of the services we provide which are published as fact sheets and are available to download below. These Standards detail how our customers will be treated when they contact us and the minimum standards they can expect to receive from each of the individual service areas. We need and value your feedback so if you would like to comment you can do so below.

See also our General Fact Sheets which provide information about the operation of our services. Information about the management structure of the Council can be found under 'Council Officials' - see link in the navigation on the right.

If you would like more information you can contact the Corporate Service Development Officer

About the Council

• Customer Charter (PDF Document, 0.24 Mb)
• Freedom of Information and Data Protection (PDF Document, 0.21 Mb)
• Insurance (PDF Document, 0.21 Mb)
• Property Services Css (PDF Document, 0.21 Mb)

Environment

• HEALTH

• Environmental Health (PDF Document, 0.23 Mb)

• PLANNING &  BUILDING CONTROL

• Building Control service standards factsheet (Word Document, 0.43 Mb)
• Building Control service standards factsheet (PDF Document, 0.22 Mb)
• Development Control (PDF Document, 0.22 Mb)
• Planning Enforcement (PDF Document, 0.21 Mb)
• Watercourses and Flooding (PDF Document, 0.21 Mb)

• REFUSE & RECYCLING

• Refuse and Recycling Customer Service Standards (PDF Document, 0.24 Mb)
• Street Cleaning Customer Service Standards - June 2010 (PDF Document, 0.22 Mb)

Finance

• Financial Services (PDF Document, 0.21 Mb)
• Council Tax Business Rates and Rent Css (PDF Document, 0.21 Mb)

Housing

• Housing and Council Tax Benefits Css (PDF Document, 0.21 Mb)
• Housing Grants (PDF Document, 0.22 Mb)
• Housing Needs Service (PDF Document, 0.21 Mb)
• Private Sector Housing (PDF Document, 0.21 Mb)

Leisure

• Allotment Gardens (PDF Document, 0.21 Mb)
• Charter and service standards for the Arts Service (PDF Document, 0.24 Mb)
• Charter for Leisure Centres (PDF Document, 0.12 Mb)
• Charter and Service Standards for the Museum Service (PDF Document, 0.24 Mb)
• Charter and Service Standards for Loughborough Town Hall (PDF Document, 0.24 Mb)
• Grounds Maintenance Css (PDF Document, 0.23 Mb)
• Markets and Fairs (PDF Document, 0.12 Mb)
• Parks and Play Areas (PDF Document, 0.22 Mb)
• Playing Fields and Sports Grounds (PDF Document, 0.21 Mb)
• Sport and Active Recreation Css (PDF Document, 0.22 Mb)

Licensing

• Animal Licensing (PDF Document, 0.21 Mb)
• Hackney and private hire licences (PDF Document, 0.21 Mb)
• Licensing (PDF Document, 0.21 Mb)
• Lottery and Street Collection Licenses (PDF Document, 0.21 Mb)

Community Services

• Bus Shelters (PDF Document, 0.21 Mb)
• Car Parking (Off Street) (PDF Document, 0.22 Mb)
• Car Parking (On Street) (PDF Document, 0.22 Mb)
• Community Grants (PDF Document, 0.21 Mb)
• Community Safety and Emergency Planning (PDF Document, 0.22 Mb)
• Public Conveniences (PDF Document, 0.21 Mb)