Charnwood Borough Council - Leading in Leicestershire

Our Corporate Plan identifies the need to improve satisfaction with the Council and to raise our customer service standards. How we plan to do this is described in our Customer Service Strategy.

As part of our Customer Service Strategy we have set service standards for a range of the services we provide which are published as fact sheets and are available to download below. These Standards detail how our customers will be treated when they contact us and the minimum standards they can expect to receive from each of the individual service areas. We need and value your feedback so if you would like to comment you can do so below.

See also our General Fact Sheets which provide information about the operation of our services. Information about the management structure of the Council can be found under 'Council Officials' - see link in the navigation on the right.

If you would like more information you can contact the Corporate Service Development Officer

About the Council

• Customer Charter (PDF Document 219.55 Kb.)
• Freedom of Information and Data Protection (PDF Document 193 Kb.)
• Insurance (PDF Document 200.59 Kb.)

Environment

• HEALTH

• Environmental Health (PDF Document 211.84 Kb.)

• PLANNING

• Building Control (PDF Document 195.01 Kb.)
• Development Control (PDF Document 198.08 Kb.)
• Planning Enforcement (PDF Document 194.5 Kb.)
• Watercourses and Flooding (PDF Document 194.16 Kb.)

• REFUSE & RECYCLING

• Grot Spots (PDF Document 191.17 Kb.)
• Refuse and Recycling (PDF Document 210.76 Kb.)
• Street Cleansing (PDF Document 205.63 Kb.)

Finance

• Financial Services (PDF Document 204.42 Kb.)
• Council Tax Business Rates and Rent (PDF Document 196.01 Kb.)

Housing

• Housing and Council Tax Benefits (PDF Document 193.14 Kb.)
• Housing Grants (PDF Document 208.17 Kb.)
• Housing Needs Service (PDF Document 197.56 Kb.)
• Housing Income (PDF Document 195.17 Kb.)
• Supported Housing (PDF Document 198.18 Kb.)
• Housing Gas Appliance Repairs (PDF Document 210.53 Kb.)
• Housing Gas Appliance Servicing (PDF Document 200.56 Kb.)
• Housing Maintenance (PDF Document 208 Kb.)
• Tenancy Service (PDF Document 200.26 Kb.)
• Housing Repairs (PDF Document 199.87 Kb.)

Leisure

• Allotment Gardens (PDF Document 206.02 Kb.)
• Charter and service standards for the Arts Service (PDF Document 230.37 Kb.)
• Charter for Leisure Centres and Swimming Pools (PDF Document 235.66 Kb.)
• Charter and Service Standards for the Museum Service (PDF Document 238.19 Kb.)
• Charter and Service Standards for Loughborough Town Hall (PDF Document 232.83 Kb.)
• Grounds Maintenance (PDF Document 215.87 Kb.)
• Markets and Fairs (PDF Document 127.71 Kb.)
• Parks and Play Areas (PDF Document 207.99 Kb.)
• Playing Fields and Sports Grounds (PDF Document 199.36 Kb.)
• Sport and Active Recreation (PDF Document 205.32 Kb.)
• Sports Facilities (PDF Document 211.81 Kb.)

  Loughborough and Soar Valley Leisure Centres

• Sports Facilities - SCSP (PDF Document 209.02 Kb.)

  South Charnwood Swimming Pool

Licensing

• Animal Licensing (PDF Document 190.86 Kb.)
• Hackney and private hire licences (PDF Document 194.65 Kb.)
• Licensing (PDF Document 194.41 Kb.)
• Lottery and Street Collection Licenses (PDF Document 192.21 Kb.)

Community Services

• Bus Shelters (PDF Document 194.35 Kb.)
• Car Parking (PDF Document 193.19 Kb.)
• Community Grants (PDF Document 191.62 Kb.)
• Community Safety (PDF Document 193.45 Kb.)
• Public Conveniences (PDF Document 193.82 Kb.)
• Street Nameplates (PDF Document 190.95 Kb.)