Customer Service Centre Survey

Every six months we carry out a short telephone survey with a randomly selected group of people who have visited our customer service centre at Southfields.

We select the participants from those people who have been in to make an enquiry regarding our Housing Services; Benefits Service, Council Tax Service and Planning Service.

Our aim is to ensure that the service we provide is as good as it can be and that where improvements are needed we act quickly to put them in place.

The results of the January 2007 survey can be accessed below:

• Customer Service Centre Survey Results Report (January 07) (PDF Document, 0.1 Mb)