We use your feedback to improve the service we provide. Below are the latest comments from you and how we have used them to improve our service.
2023
- You Said We Did - September 2023 (Excel Spreadsheet, 0.1 Mb)
- You Said We Did - June 2023 (Excel Spreadsheet, 0.1 Mb)
2022
- You Said We Did - November 2022 (Excel Spreadsheet, 0.1 Mb)
- You Said We Did - September 2022 (Excel Spreadsheet, 0.1 Mb)
- You Said We Did - June 2022 (Excel Spreadsheet, 0.1 Mb)
- You Said We Did - March 2022 (Excel Spreadsheet, 0.1 Mb)
2021
- You Said We Did - November 2021 (Excel Spreadsheet, 0.1 Mb)
- You Said We Did - September 2021 (Excel Spreadsheet, 0.1 Mb)
- You Said We Did - June 2021 (Excel Spreadsheet, 0.1 Mb)
- You Said We Did - March 2021 (Excel Spreadsheet, 0.1 Mb)
2020
- You Said We Did - November 2020 (Excel Spreadsheet, 0.1 Mb)
2019
- You Said We Did - November 2019 (Excel Spreadsheet, 0.1 Mb)
- You Said We Did - May 2019 (Excel Spreadsheet, 0.1 Mb)
- You said we did - February 2019 (Excel Spreadsheet, 0.1 Mb)
2014-2018
- You Said, We Did - November 2018 (Excel Spreadsheet, 0.1 Mb)
- You Said, We Did - July 2018 (Excel Spreadsheet, 0.1 Mb)
- You said we did - May 2017 (Excel Spreadsheet, 0.1 Mb)
- You Said We Did - Jan 2017 (Excel Spreadsheet, 0.1 Mb)
- You Said We Did - Oct 2016 (Excel Spreadsheet, 0.1 Mb)
- You Said We Did - July 2016 (Excel Spreadsheet, 0.1 Mb)
- You Said We Did - April 2016 (Excel Spreadsheet, 0.1 Mb)
- You Said We Did - Jan 2016 (Excel Spreadsheet, 0.1 Mb)
- You Said We Did - Oct 2015 (Excel Spreadsheet, 0.1 Mb)
- You Said We Did - July 2015 (Excel Spreadsheet, 0.1 Mb)
- You Said We Did - April 2015 (Excel Spreadsheet, 0.1 Mb)
- You Said We Did - Oct 2014 (Excel Spreadsheet, 0.1 Mb)
- You Said We Did - July 2014 (Excel Spreadsheet, 0.1 Mb)
- You Said We Did - April 2014 (Excel Spreadsheet, 0.1 Mb)
- You Said We Did - Jan 2014 (Excel Spreadsheet, 0.1 Mb)
Customer survey comments
- Customer survey comments - Quarter 4, 2019-20 (Excel Spreadsheet, 0.1 Mb)
- Customer survey comments - Quarter 3, 2019-20 (Excel Spreadsheet, 0.1 Mb)
- Customer survey comments - Quarter 2, 2019-20 (Excel Spreadsheet, 0.16 Mb)
- Customer survey comments - Quarter 1, 2019-20 (Excel Spreadsheet, 0.16 Mb)
- Customer Survey Comments - Quarter 4, 2018-19 (Excel Spreadsheet, 0.1 Mb)
- Customer Survey Comments - Quarter 3, 2018-19 (Excel Spreadsheet, 0.1 Mb)
- Customer Survey Comments - Quarter 2, 2018-19 (Excel Spreadsheet, 0.1 Mb)
- Customer Survey Comments - Quarter 1, 2018-19 (Excel Spreadsheet, 0.1 Mb)
Complaints and compliments
- Environmental Services Team Quarterly Complaints and Compliments July to September 2017 (PDF Document, 0.21 Mb)
- Serco quarterly complaints and compliments July to September 2017 (PDF Document, 0.2 Mb)
- Idverde quarterly complaints and compliments July to September 2017 (PDF Document, 0.1 Mb)
- Environmental services team quarterly complaints and compliments April to June 2017 (PDF Document, 0.11 Mb)
- Serco quarterly complaints and compliments April to June 2017 (PDF Document, 0.12 Mb)
- Idverde quarterly complaints and compliments April to June 2017 (PDF Document, 0.1 Mb)
Key performance indicators
- Environmental Services Key Performance Indicators - May 2023 (PDF Document, 0.1 Mb)
- Environmental Services Key Performance Indicators - May 2022 (PDF Document, 0.1 Mb)
- Environmental Services Key Performance Indicators - May 2021 (PDF Document, 0.1 Mb)
- Environmental Services Key Performance Indicators - May 2020 (PDF Document, 0.1 Mb)
- Environmental Services Key Performance Indicators - July 2019 (PDF Document, 0.13 Mb)
- Environmental Services Key Performance Indicators - May 2019 (PDF Document, 0.1 Mb)
- Environmental Services Key Performance Indicators - May 2018 (PDF Document, 0.1 Mb)
- Environmental Services Key Performance Indicators - April 2017 (PDF Document, 0.1 Mb)
Serco
Serco are the Council's waste and recycling contractors.
- Charnwood customer pledge - Serco 2019 (PDF Document, 4.32 Mb)
- You said, we did - Serco 2019 (PDF Document, 0.12 Mb)
Last updated: Mon 12th February, 2024 @ 15:59