Arts Service
Customer Service Standards
Customer Service Standards for which specific 'measurables' have been determined (e.g. timescales, satisfaction ratings etc.) are regularly monitored and the latest performance results are shown below. If data is not shown either it is not available or there has been no activity. Queries should be addressed to the relevant service whose contact details are shown in the factsheet available under Related Documents below.
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Q1 |
Q2 |
Q3 |
Q4 |
Annual Target |
Annual |
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| Arts Service (2011/12) | ||||||||||||
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CS/149 |
Arts Service: Satisfaction rating where customers rate us positively against the standard to provide up to date information on events through Charnwood Arts What's on guide |
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90% |
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CS/156 |
Arts Service: When you write by letter, email or fax we will reply to you within 10 working days |
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100% |
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CS/157 |
Arts Service: When you complain we will reply to you within 15 working days |
0% |
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0% |
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100% |
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Related Documents (1)
Charter and service standards for the Arts Service (PDF Document, 0.24 Mb)
Last updated: Tue 13th December, 2011 @ 21:00
Page owner: Margaret Orton
