Building Control
Customer Service Standards
Customer Service Standards for which specific 'measurables' have been determined (e.g. timescales, satisfaction ratings etc.) are regularly monitored and the latest performance results are shown below. If data is not shown either it is not available or there has been no activity. Queries should be addressed to the relevant service whose contact details are shown in the factsheet available under Related Documents below.
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Q1 |
Q2 |
Q3 |
Q4 |
Annual Target |
Annual |
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| Building Control (2011/12) | ||||||||||||
|
CS/100 |
When you submit a fully complete application for building regulations we will acknowledge the application within 5 working days |
99% |
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99% |
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|
99% |
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|
CS/101 |
When you submit a fully complete application for building regulations we will examine the plans and inform you of any difficulties that require amendment within 15 working days (in most cases) |
73% |
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77% |
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|
80% |
|
|
|
CS/102 |
When you submit a fully complete application for building regulations we will inform you of the decision within 5 weeks (or 8 weeks by agreement) |
100% |
|
100% |
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|
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99% |
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|
CS/104 |
When you report a dangerous structure to us we will investigate and where necessary inspect the site within 2 working days |
100% |
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100% |
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100% |
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Related Documents (2)
Building Control service standards factsheet (Word Document, 0.43 Mb)
Building Control service standards factsheet (PDF Document, 0.22 Mb)
Last updated: Fri 23rd December, 2011 @ 15:15
Page owner: Margaret Orton
