Charnwood Museum
Customer Service Standards
Customer Service Standards for which specific 'measurables' have been determined (e.g. timescales, satisfaction ratings etc.) are regularly monitored and the latest performance results are shown below. If data is not shown either it is not available or there has been no activity. Queries should be addressed to the relevant service whose contact details are shown in the factsheet available under Related Documents below.
|
Q1 |
Q2 |
Q3 |
Q4 |
Annual Target |
Annual |
|||||||
| Charnwood Museum (2011/12) | ||||||||||||
|
CS/168 |
Museum: Satisfaction rating where customers rate us positively against the standard for reception staff to be helpful and polite |
100% |
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100% |
|
|
|
|
|
91% |
|
|
|
CS/169 |
Museum: Satisfaction rating where customers rate us positively against the standard to keep the toilets clean and well maintained |
97% |
|
98% |
|
|
|
|
|
91% |
|
|
|
CS/170 |
Museum: Satisfaction rating where customers rate us positively against the standard to ensure that the site and permanent exhibitions are well kept |
100% |
|
100% |
|
|
|
|
|
91% |
|
|
|
CS/171 |
Museum: Satisfaction rating where customers rate us positively against the standard to provide information that is easily accessible for all |
100% |
|
95% |
|
|
|
|
|
91% |
|
|
|
CS/172 |
Museum: When you contact us by telephone we will answer your call within 30 seconds |
100% |
|
100% |
|
|
|
|
|
95% |
|
|
|
CS/173 |
When you visit the Museum we will acknowledge you and the reason for your visit within 3 minutes |
100% |
|
100% |
|
|
|
|
|
100% |
|
|
|
CS/174 |
Museum: When you write by letter, email or fax we will reply to you within 10 working days |
100% |
|
100% |
|
|
|
|
|
100% |
|
|
|
CS/175 |
Museum: When you complain we will reply to you within 15 working days |
0% |
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0% |
|
|
|
|
|
100% |
|
|
|
CS/197 |
Museum: Satisfaction rating where customers rate us positively against the standard to ensure High Quality Workshops and Events |
100% |
|
100% |
|
|
|
|
|
91% |
|
|
Related Documents (1)
Charter and Service Standards for the Museum Service (PDF Document, 0.24 Mb)
Last updated: Thu 8th December, 2011 @ 10:54
Page owner: Margaret Orton
