Customer Charter
Customer Service Standards
Customer Service Standards for which specific 'measurables' have been determined (e.g. timescales, satisfaction ratings etc.) are regularly monitored and the latest performance results are shown below. If data is not shown either it is not available or there has been no activity. Queries should be addressed to the relevant service whose contact details are shown in the factsheet available under Related Documents below.
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Q1 |
Q2 |
Q3 |
Q4 |
Annual Target |
Annual |
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| Customer Charter (2011/12) | ||||||||||||
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CS/117 |
When you contact the Borough Council by telephone an adviser will answer your call within 30 seconds |
95% |
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81% |
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CS/119 |
When you visit the council offices an appropriate person will see you within 20 minutes |
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100% |
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CS/121 |
When you complain about a service we will reply to you within 15 working days |
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100% |
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NI 14 |
Avoidable contact : The proportion of contacts within key service areas that are a poor use of customer and officer time |
20.4% |
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21.0% |
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28.0% |
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Related Documents (1)
Customer Charter (PDF Document, 0.24 Mb)
Last updated: Fri 9th December, 2011 @ 15:14
Page owner: Margaret Orton
