Environmental Health
Customer Service Standards
Customer Service Standards for which specific 'measurables' have been determined (e.g. timescales, satisfaction ratings etc.) are regularly monitored and the latest performance results are shown below. If data is not shown either it is not available or there has been no activity. Queries should be addressed to the relevant service whose contact details are shown in the factsheet available under Related Documents below.
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Q1 |
Q2 |
Q3 |
Q4 |
Annual Target |
Annual |
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| Environmental Health (2011/12) | ||||||||||||
|
CS/18 |
Percentage of noise or other pollution responded to with information of what action we are able to take within 3 working days |
97% |
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98% |
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95% |
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CS/19 |
Percentage of service requests for continually ringing external alarms disconnected or turned off within the same working day |
88% |
%20Picture.png) |
100% |
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|
95% |
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|
CS/20 |
When you make an enquiry regarding asbestos, radon or land quality we will respond to you and offer any appropriate advice within 5 working days |
100% |
|
100% |
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|
95% |
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|
CS/21 |
When you request assistance with rats in a property we will arrange for a pest control officer to visit the property on the same day if requested before 9.30 am or within 1 working day otherwise |
96% |
|
92% |
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95% |
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|
CS/22 |
When you request assistance with cockroaches, bedbugs in a property we will arrange for a pest control officer to visit the property within 3 working days |
100% |
|
100% |
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|
|
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|
92% |
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|
|
CS/23 |
When you request assistance with mice or fleas in a property or rats outside we will arrange for a pest control officer to visit the property within 3 working days |
98% |
|
85% |
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|
92% |
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|
CS/24 |
When you request assistance with wasps we will provide advice and arrange for a pest control officer to visit if necessary within 5 working days |
100% |
|
87% |
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|
|
|
95% |
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|
CS/25 |
When you request advice on most pest control matters we will provide advice or send you a factsheet within 3 working days |
100% |
|
100% |
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|
98% |
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|
CS/26 |
When you inform us of a stray, lost or dangerous dog we will collect or deal with the dog within the same working day |
100% |
|
100% |
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|
98% |
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CS/27 |
When you inform us of a dog fouling or general dog control issue we will respond to you and where necessary inspect the area and initiate appropriate action within 3 working days |
97% |
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93% |
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95% |
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CS/28 |
Percentage of service requests for Food Safety and Health and Safety responded to within 3 working days |
99% |
|
98% |
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|
|
|
|
95% |
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|
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CS/29 |
When you make an enquiry relating to businesses that should be registered e.g. acupuncture, tattooing, ear and skin piercing establishments we will respond to you and offer the appropriate advice within 3 working days |
100% |
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100% |
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|
90% |
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Related Documents (1)
Environmental Health (PDF Document, 0.23 Mb)
Last updated: Fri 23rd December, 2011 @ 21:00
Page owner: Margaret Orton
