Environmental Protection
Customer Service Standards
Customer Service Standards for which specific 'measurables' have been determined (e.g. timescales, satisfaction ratings etc.) are regularly monitored and the latest performance results are shown below. If data is not shown either it is not available or there has been no activity. Queries should be addressed to the relevant service whose contact details are shown in the factsheet available under Related Documents below.
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Q1 |
Q2 |
Q3 |
Q4 |
Annual Target |
Annual |
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| Environmental Protection (2011/12) | ||||||||||||
|
CS/18 |
Percentage of noise or other pollution responded to with information of what action we are able to take within 3 working days |
97% |
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98% |
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|
|
|
|
95% |
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|
|
CS/19 |
Percentage of service requests for continually ringing external alarms disconnected or turned off within the same working day |
88% |
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100% |
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|
|
|
|
95% |
|
|
|
CS/20 |
When you make an enquiry regarding asbestos, radon or land quality we will respond to you and offer any appropriate advice within 5 working days |
100% |
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100% |
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|
|
|
|
95% |
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Last updated: Thu 8th December, 2011 @ 10:59
Page owner: Margaret Orton
