Financial Services
Customer Service Standards
Customer Service Standards for which specific 'measurables' have been determined (e.g. timescales, satisfaction ratings etc.) are regularly monitored and the latest performance results are shown below. If data is not shown either it is not available or there has been no activity. Queries should be addressed to the relevant service whose contact details are shown in the factsheet available under Related Documents below.
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Q1 |
Q2 |
Q3 |
Q4 |
Annual Target |
Annual |
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| Financial Services (2011/12) | ||||||||||||
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BV 8 |
The percentage of invoices for goods and services supplied by third parties paid within 30 days of receipt of invoice |
97.72% |
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95.57% |
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98.00% |
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Last updated: Tue 13th December, 2011 @ 21:00
Page owner: Margaret Orton
