Freedom of Information and Data Protection
Customer Service Standards
Customer Service Standards for which specific 'measurables' have been determined (e.g. timescales, satisfaction ratings etc.) are regularly monitored and the latest performance results are shown below. If data is not shown either it is not available or there has been no activity. Queries should be addressed to the relevant service whose contact details are shown in the factsheet available under Related Documents below.
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Q1 |
Q2 |
Q3 |
Q4 |
Annual Target |
Annual |
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| Freedom of Information and Data Protection (2011/12) | ||||||||||||
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CS/202 |
Percentage of requests for information under the Freedom of Information Act 2000, Environmental Information Regulations or the Data Protection Act 1998, for which we acknowledged your request within five working days |
98% |
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97% |
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95% |
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CS/203 |
Percentage of complaints that a member has failed to comply with the Code of Conduct for which we acknowledged your complaint within five working days |
100% |
|
75% |
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95% |
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CS/204 |
Percentage of complaints that a member has failed to comply with the Code of Conduct, for which we informed you of the Standards Panel's decision within five working days of the Panel meeting |
100% |
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100% |
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95% |
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RM 6 |
% Freedom of Information requests processed within 20 working days |
99% |
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99% |
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100% |
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RM 8 |
% Data Protection requests processed within 40 days |
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67% |
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100% |
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Related Documents (1)
Freedom of Information and Data Protection (PDF Document, 0.21 Mb)
Last updated: Tue 13th December, 2011 @ 21:00
Page owner: Margaret Orton
