Hackney Carriage and Private Hire Driving Licences
Customer Service Standards
Customer Service Standards for which specific 'measurables' have been determined (e.g. timescales, satisfaction ratings etc.) are regularly monitored and the latest performance results are shown below. If data is not shown either it is not available or there has been no activity. Queries should be addressed to the relevant service whose contact details are shown in the factsheet available under Related Documents below.
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Q1 |
Q2 |
Q3 |
Q4 |
Annual Target |
Annual |
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| Hackney Carriage and Private Hire Driving Licences (2011/12) | ||||||||||||
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CS/11 |
On receipt of satisfactory external checks we will issue a hackney carriage or private hire driver licence within 4 working days of receipt of external consultations |
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100% |
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CS/12 |
Percentage of fully complete applications for a driver licence to drive a hackney carriage or private hire vehicle for which the licence was issue within 2 working days of receipt of satisfactory checks |
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100% |
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CS/13 |
Hackney carriage or private hire vehicle licences and plates issued within 2 working days of valid application |
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100% |
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CS/14 |
Private hire operators licences issued within 2 working days of valid application |
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100% |
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Related Documents (1)
Hackney and private hire licences (PDF Document, 0.21 Mb)
Last updated: Fri 23rd December, 2011 @ 16:22
Page owner: Margaret Orton
