Housing Grants
Customer Service Standards
Customer Service Standards for which specific 'measurables' have been determined (e.g. timescales, satisfaction ratings etc.) are regularly monitored and the latest performance results are shown below. If data is not shown either it is not available or there has been no activity. Queries should be addressed to the relevant service whose contact details are shown in the factsheet available under Related Documents below.
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Q1 |
Q2 |
Q3 |
Q4 |
Annual Target |
Annual |
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| Housing Grants (2011/12) | ||||||||||||
|
CS/38 |
Housing Grants: When you send us a preliminary Test of Resources regarding your personal and financial information we will respond to you within 10 working days |
79% |
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79% |
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|
|
|
100% |
|
|
|
CS/39 |
Housing Grants: When you request a Schedule of Works (a list of items that require repair or adaptation) we will send you the information within 10 working days of the inspection or, where appropriate, from the date of suitable plans being received |
42% |
|
89% |
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|
|
|
|
95% |
|
|
|
CS/40 |
When you make a valid application for grant assistance and supply us with all the required information we will write and advise you of our decision within 6 months of receipt of the complete application |
100% |
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100% |
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|
|
|
100% |
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Last updated: Thu 8th December, 2011 @ 11:02
Page owner: Margaret Orton
