Housing Needs Service
Customer Service Standards
Customer Service Standards for which specific 'measurables' have been determined (e.g. timescales, satisfaction ratings etc.) are regularly monitored and the latest performance results are shown below. If data is not shown either it is not available or there has been no activity. Queries should be addressed to the relevant service whose contact details are shown in the factsheet available under Related Documents below.
|
Q1 |
Q2 |
Q3 |
Q4 |
Annual Target |
Annual |
|||||||
| Housing Needs Service (2011/12) | ||||||||||||
|
CS/123a |
When you submit a fully completed Housing Register application form and have provided all documents requested, we will assess it and place it on the Waiting List within 10 working days |
|
|
40% |
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|
|
|
|
98% |
|
|
|
CS/210 |
When you submit a fully completed Change of Circumstances form and have provided all documents requested, we will amend our records (and reassess your application if necessary) within 10 working days |
|
|
10% |
|
|
|
|
|
100% |
|
|
|
CS/211 |
Percentage of households threatened with homelessness within the following week for which a home visit was arranged within 24 - 48 hours |
0% |
|
0% |
|
|
|
|
|
98% |
|
|
|
CS/212 |
Percentage of households threatened with homelessness within the following 4 weeks for which a home visit was arranged within 5 working days |
0% |
|
0% |
|
|
|
|
|
98% |
|
|
|
CS/213 |
Percentage of households made homeless for which we completed our enquiries and made a decision on the application within 33 working days |
71% |
|
78% |
|
|
|
|
|
92% |
|
|
|
CS/214 |
When you submit a fully completed Housing Register Transfer Application form and have provided all documents requested, we will assess it and place it on the Waiting List within 10 working days |
53% |
|
18% |
|
|
|
|
|
98% |
|
|
Last updated: Thu 8th December, 2011 @ 11:02
Page owner: Margaret Orton
