Leisure Centres and Swimming Pools
Customer Service Standards
Customer Service Standards for which specific 'measurables' have been determined (e.g. timescales, satisfaction ratings etc.) are regularly monitored and the latest performance results are shown below. If data is not shown either it is not available or there has been no activity. Queries should be addressed to the relevant service whose contact details are shown in the factsheet available under Related Documents below.
|
Q1 |
Q2 |
Q3 |
Q4 |
Annual Target |
Annual |
|||||||
| Leisure Centres and Swimming Pools (2011/12) | ||||||||||||
|
CS/163 |
We will aim to maintain the swimming pool water temperature at the following temperatures +/- 1°C: |
100% |
%20Picture.png) |
0% |
%20Picture.png) |
|
|
|
|
98% |
|
|
|
CS/165 |
When you visit a leisure centre or swimming pool we will acknowledge you and the reason for your visit within 3 minutes |
100% |
|
0% |
|
|
|
|
|
100% |
|
|
|
CS/167 |
Leisure centres and swimming pools: When you complain we will reply to you within 15 working days |
100% |
|
|
|
|
|
|
|
100% |
|
|
|
CS/190 |
Sports Facilities: Satisfaction rating where customers rate us positively against the standard to provide an efficient and friendly service to all customers and be polite, helpful and treat all customers equally |
97% |
|
0% |
|
|
|
|
|
95% |
|
|
|
CS/191 |
Sports Facilities: Satisfaction rating where customers rate us positively against the standard to ensure that facilities are maintained to a high standard of cleanliness at all times |
97% |
|
0% |
|
|
|
|
|
95% |
|
|
|
CS/192 |
Sports facilities: We will undertake regular maintenance on customer lockers to ensure sufficient numbers are available to meet customer demand and that lockers available at all times |
99% |
|
0% |
|
|
|
|
|
98% |
|
|
|
CS/193 |
Sports facilities: When you contact us by telephone we will answer your call within 30 seconds |
100% |
|
0% |
|
|
|
|
|
90% |
|
|
|
CS/194 |
Sports facilities: Satisfaction rating where customers rate us positively against the standard to deal with all enquiries at our reception desk promptly, politely and efficiently |
97% |
|
0% |
|
|
|
|
|
90% |
|
|
Related Documents (1)
Charter for Leisure Centres (PDF Document, 0.12 Mb)
Last updated: Tue 13th December, 2011 @ 21:00
Page owner: Margaret Orton
