Licensing
Customer Service Standards
Customer Service Standards for which specific 'measurables' have been determined (e.g. timescales, satisfaction ratings etc.) are regularly monitored and the latest performance results are shown below. If data is not shown either it is not available or there has been no activity. Queries should be addressed to the relevant service whose contact details are shown in the factsheet available under Related Documents below.
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Q1 |
Q2 |
Q3 |
Q4 |
Annual Target |
Annual |
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| Licensing (2011/12) | ||||||||||||
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CS/10 |
When you apply to vary a current licence or apply for a new licence after the hearing a letter will be sent to all authorities and members of the public that made a valid representation within 2 working days |
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100% |
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CS/6 |
When you apply to vary a current premises licence or apply for a new premises licence we will assess the application and send an acknowledgement letter within 2 working days |
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100% |
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CS/9 |
When representations are received in respect of applications to vary a current premises licence or for a new premises licence a hearing will be arranged within 20 working days from the end of the consultation period |
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100% |
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Last updated: Tue 13th December, 2011 @ 21:00
Page owner: Margaret Orton
