Loughborough Town Hall
Customer Service Standards
Customer Service Standards for which specific 'measurables' have been determined (e.g. timescales, satisfaction ratings etc.) are regularly monitored and the latest performance results are shown below. If data is not shown either it is not available or there has been no activity. Queries should be addressed to the relevant service whose contact details are shown in the factsheet available under Related Documents below.
|
Q1 |
Q2 |
Q3 |
Q4 |
Annual Target |
Annual |
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| Loughborough Town Hall (2011/12) | ||||||||||||
|
CS/176 |
Town Hall: Satisfaction rating where customers rate us positively against the standard to provide an efficient and friendly service to all customers and be polite, helpful and treat all customers equally |
0% |
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0% |
|
|
|
|
|
95% |
|
|
|
CS/177 |
Town Hall: Satisfaction rating where customers rate us positively against the standard to ensure that facilities are maintained to a high standard of cleanliness at all times |
0% |
|
0% |
|
|
|
|
|
93% |
|
|
|
CS/178 |
Town Hall: Satisfaction rating where customers rate us positively against the standard to provide facilities and services that are accessible to all especially children and people with disabilities |
0% |
|
0% |
|
|
|
|
|
98% |
|
|
|
CS/180 |
Town Hall: Satisfaction rating where customers rate us positively against the standard to deal with all enquiries at our reception desk promptly, politely and efficiently |
0% |
|
0% |
|
|
|
|
|
98% |
|
|
|
CS/181 |
Town Hall: Satisfaction rating where customers rate us positively against the standard to ensure that our prices will compare favourably with those charged in similar establishments (benchmarking exercise twice a year) |
0% |
|
0% |
|
|
|
|
|
95% |
|
|
|
CS/182 |
Town Hall: When you contact us by telephone we will answer all telephone calls left on voicemail within 24 hours |
0% |
|
0% |
|
|
|
|
|
95% |
|
|
|
CS/183 |
When you visit the Town Hall we will acknowledge you and the reason for your visit within 3 minutes |
0% |
|
0% |
|
|
|
|
|
100% |
|
|
|
CS/185 |
Town Hall: When you complain we will reply to you within 15 working days |
|
|
|
|
|
|
|
|
100% |
|
|
Related Documents (1)
Charter and Service Standards for Loughborough Town Hall (PDF Document, 0.24 Mb)
Last updated: Tue 13th December, 2011 @ 21:00
Page owner: Margaret Orton
