Planning Applications and Appeals
Customer Service Standards
Customer Service Standards for which specific 'measurables' have been determined (e.g. timescales, satisfaction ratings etc.) are regularly monitored and the latest performance results are shown below. If data is not shown either it is not available or there has been no activity. Queries should be addressed to the relevant service whose contact details are shown in the factsheet available under Related Documents below.
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Q1 |
Q2 |
Q3 |
Q4 |
Annual Target |
Annual |
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| Development Control (Planning Applications and Appeals) (2011/12) | ||||||||||||
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CS/222 |
Acknowledgement issued within 10 working days of receipt of a representation to a local development document |
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0% |
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90% |
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CS/93 |
When you submit a pre-application enquiry we will send a written response within 42 days of receipt |
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75% |
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NI 157a |
Percentage of major applications determined within 13 weeks |
40.00% |
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60.00% |
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65.00% |
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NI 157b |
Percentage of minor applications determined within 8 weeks |
78.22% |
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66.67% |
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80.00% |
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NI 157c |
Percentage of other applications determined within 8 weeks |
91.77% |
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88.03% |
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90.00% |
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Related Documents (1)
Development Control (PDF Document, 0.22 Mb)
Last updated: Fri 23rd December, 2011 @ 21:00
Page owner: Margaret Orton
