Planning Enforcement
Customer Service Standards
Customer Service Standards for which specific 'measurables' have been determined (e.g. timescales, satisfaction ratings etc.) are regularly monitored and the latest performance results are shown below. If data is not shown either it is not available or there has been no activity. Queries should be addressed to the relevant service whose contact details are shown in the factsheet available under Related Documents below.
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Q1 |
Q2 |
Q3 |
Q4 |
Annual Target |
Annual |
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| Planning Enforcement (2010/11) | |||||||||||||
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DC 51 |
Percentage of enforcement complaints acknowledged within 3 working days |
98% |
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93% |
98% |
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DC 52 |
Percentage of enforcement site visits undertaken within 10 working days of complaint being received |
97% |
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93% |
97% |
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DC 53 |
Percentage of progress reports on enforcement complaints sent to the complainant within 15 working days of a complaint having been received |
89% |
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93% |
89% |
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Related Documents (1)
Planning Enforcement (PDF Document, 0.21 Mb)
Last updated: Fri 23rd December, 2011 @ 15:34
Page owner: Margaret Orton
