Private Sector Housing
Customer Service Standards
Customer Service Standards for which specific 'measurables' have been determined (e.g. timescales, satisfaction ratings etc.) are regularly monitored and the latest performance results are shown below. If data is not shown either it is not available or there has been no activity. Queries should be addressed to the relevant service whose contact details are shown in the factsheet available under Related Documents below.
|
Q1 |
Q2 |
Q3 |
Q4 |
Annual Target |
Annual |
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| Private Sector Housing (2011/12) | ||||||||||||
|
CS/30 |
When you contact us regarding blocked commercial or domestic drains we will establish whether the problem relates to public or private drain or sewer and subject to findings, initiate appropriate action where necessary within 1 working day |
100% |
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86% |
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|
|
|
100% |
|
|
|
CS/31 |
When you contact us regarding conditions of caravan/mobile home sites: Travellers/Gypsies we will respond to you and where necessary inspect the property/site and initiate appropriate action within 3 working days |
100% |
|
50% |
|
|
|
|
|
100% |
|
|
|
CS/32 |
When you contact us regarding houses that are filthy or verminous we will respond to you and where necessary inspect the property/site. Initiate appropriate action within 3 working days |
100% |
|
100% |
|
|
|
|
|
100% |
|
|
|
CS/33 |
When you contact us regarding overcrowding we will respond to you and where necessary inspect the property/site. Initiate appropriate action within 3 working days |
100% |
|
68% |
|
|
|
|
|
100% |
|
|
|
CS/34 |
When you contact us regarding Houses in Multiple Occupation (HMOs) we will respond to you and where necessary inspect the property/site. Initiate appropriate action within 3 working days |
92% |
|
88% |
|
|
|
|
|
100% |
|
|
|
CS/35 |
When you make an application for an HMO Licence and supply us with all the required information and licence fee, where appropriate we will process complete and valid application forms, and issue the licence where appropriate, following an assessment of the property and the proposed licence holder within 3 months |
75% |
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100% |
|
|
|
|
|
100% |
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Last updated: Tue 13th December, 2011 @ 21:00
Page owner: Margaret Orton
