Refuse and Recycling
Customer Service Standards
Customer Service Standards for which specific 'measurables' have been determined (e.g. timescales, satisfaction ratings etc.) are regularly monitored and the latest performance results are shown below. If data is not shown either it is not available or there has been no activity. Queries should be addressed to the relevant service whose contact details are shown in the factsheet available under Related Documents below.
|
Q1 |
Q2 |
Q3 |
Q4 |
Annual Target |
Annual |
|||||||
| Refuse and Recycling (2011/12) | ||||||||||||
|
CS/196 |
When you subscribe to the garden waste service we will collect your bin fortnightly (other than at Christmas when other arrangements will apply) |
100% |
%20Picture.png) |
|
|
|
|
|
|
99% |
|
|
|
CS/41 |
When you report that we have missed your recycling/residual waste bags or wheeled bin your refuse or recycling will be collected within 24 hours |
100% |
|
100% |
|
|
|
|
|
99% |
|
|
|
CS/42 |
Request assistance with putting your wheeled bin, recycling bags and box out for collection we will log your request and either arrange a visit or make a decision over the phone. We will get back to you within 24 hours of your call and if you need assistance it will be in place within 1 week |
56% |
%20Picture.png) |
91% |
|
|
|
|
|
99% |
|
|
|
CS/43 |
When you request collection of bulky waste we will inform you of your day of collection and collect it within a week |
100% |
|
99% |
|
|
|
|
|
99% |
|
|
|
CS/44 |
From the time of subscription, percentage of brown wheeled bins delivered within 8 days and for which collection commenced within 14 days |
100% |
|
86% |
|
|
|
|
|
99% |
|
|
Last updated: Thu 8th December, 2011 @ 11:10
Page owner: Margaret Orton
