Sport and Active Recreation
Customer Service Standards
Customer Service Standards for which specific 'measurables' have been determined (e.g. timescales, satisfaction ratings etc.) are regularly monitored and the latest performance results are shown below. If data is not shown either it is not available or there has been no activity. Queries should be addressed to the relevant service whose contact details are shown in the factsheet available under Related Documents below.
|
Q1 |
Q2 |
Q3 |
Q4 |
Annual Target |
Annual |
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| Sport and Active Recreation (2011/12) | ||||||||||||
|
CS/186 |
Sport and active recreation: Satisfaction rating where customers rate us positively against the standard to provide and promote quality opportunities for all to participate in sport and physical activities |
85% |
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97% |
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|
|
|
97% |
|
|
|
CS/187 |
Sport and active recreation: Satisfaction rating where customers rate us positively against the standard to ensure that we employ suitably qualified experienced and friendly staff to deliver our courses and activity programmes |
100% |
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98% |
|
|
|
|
|
97% |
|
|
|
CS/188 |
Sport and active recreation: Satisfaction rating where customers rate us positively against the standard to ensure that all children aged 5-16 years can access sports and activity programmes which are affordable and considered value for money |
95% |
|
98% |
|
|
|
|
|
98% |
|
|
|
CS/189 |
Sport and active recreation: Satisfaction rating where customers rate us positively against the standard to provide exercise programmes that meet the needs of people locally which are effective, improve fitness and wellbeing and are tailored to individual needs |
0% |
|
|
|
|
|
|
|
90% |
|
|
|
CS/86 |
We will consider all applications for Sport Council grants within 3 months of application |
100% |
|
100% |
|
|
|
|
|
95% |
|
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Last updated: Thu 8th December, 2011 @ 11:10
Page owner: Margaret Orton
