Street Cleaning
Customer Service Standards
Customer Service Standards for which specific 'measurables' have been determined (e.g. timescales, satisfaction ratings etc.) are regularly monitored and the latest performance results are shown below. If data is not shown either it is not available or there has been no activity. Queries should be addressed to the relevant service whose contact details are shown in the factsheet available under Related Documents below.
|
Q1 |
Q2 |
Q3 |
Q4 |
Annual Target |
Annual |
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| Street Cleaning (2011/12) | ||||||||||||
|
CS/61 |
When you report dog waste on the street, footpath or public open space we will clear the waste within the time scale stipulated for the zone |
100% |
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98% |
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|
|
99% |
|
|
|
CS/62 |
When you report a fly-tipping incident we will investigate and arrange for its removal within 24 hours (unless it is hazardous) if it is on public land |
100% |
|
100% |
|
|
|
|
|
100% |
|
|
|
CS/63 |
When you report an abandoned vehicle on the highway we will investigate the state of repair within 24 hours |
100% |
|
100% |
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|
|
|
|
100% |
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|
|
CS/65 |
Enviro-crime: When you report an abandoned vehicle and it is identified as a wreck on the highway it will be removed immediately |
100% |
|
100% |
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|
|
|
|
100% |
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|
|
CS/66 |
Percentage of reports of accumulated waste for which we investigated who was responsible and sent a letter requesting land clearance within 7 working days |
100% |
|
100% |
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|
|
|
|
96% |
|
|
|
CS/81a |
When you report offensive graffiti on Council, domestic or private property and assets (including shops) we will remove it off within 24 hours |
100% |
|
|
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|
|
|
99% |
|
|
|
CS/81b |
When you report detrimental graffiti on Council, domestic or private property and assets (including shops) we will remove it within 7 days |
99% |
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|
|
|
99% |
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Last updated: Thu 8th December, 2011 @ 11:10
Page owner: Margaret Orton
