Refuse Information

Every local Council has a duty to collect household waste. Charnwood has a contract with a company called Serco to provide this service on our behalf.

Most residents are provided with wheeled bins in which to store their domestic non-recyclable household waste. Where the use of a wheeled bin is not practical, residents are provided with black sacks free of charge. Some, such as those who live in apartment blocks have the use of communal containers. Charnwood Borough Council operates a fortnightly collection of household waste, with the alternate weekly collection being a recycling week. For more information about domestic refuse bins and bags, visit our web page about Domestic Bins.

The Standards You Can Expect?

We endeavor to maintain the highest standards possible; we do this by monitoring:

• The cost of waste collection
• The percentage of missed collections, and the number of these put right by the end of the next working day
• Your satisfaction with the service we provide

We report on our performance in these and other areas in our Best Value Performance Plan every April, and also publish our targets for improving performance.