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Disagree with a decision

If you think that we have made an mistake when calculating how much Housing Benefit you are entitled to, you must write to us within one calendar month of the date the decision was made.

This could be because:

  • We have made a mistake with your income
  • A member of your household no longer lives in your home etc.

Your letter must give reasons why you think our decision is wrong and you are encouraged to provide any evidence you think will help. Please make sure that you also sign your letter or we will not be able to process your claim.

Once we have checked your letter and evidence we will reassess your claim and write to you with a decision, along with any further rights of appeal you may have at that time.


Disagreeing with a local Council Tax Support decision

The Local Council Tax Support Scheme replaced Council Tax Benefits from April 1, 2013. The new scheme has been agreed because the Government reduced the amount of money councils receive to help pay for benefits.

The new scheme requires anyone of working age who claims Council Tax Support to pay a minimum of 15% of their yearly council tax charge. Pensioners are protected from a reduction in the level of support they are awarded.

There is no right of appeal against having to pay this, but you can appeal if you think that we have made a mistake when calculating how much help you are entitled to.

If you disagree with our decision you must write to us with detailed reasons why you think it is wrong. Please make sure that you also sign your letter or we will not be able to process your claim. You should do this within 21 days from the date the decision was made.

Once we have checked your letter we will revisit your claim and write to you with a decision. If you still do not agree or have not heard from us within two months of your claim, you can make an appeal directly to the Valuation Office Tribunal.

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