Charnwood Borough Council - Leading in Leicestershire

“Consultation is important because listening and responding to the public, as citizens and service users, is fundamental to the work of councils. Without it, councils cannot be sure that their services are the right ones or that they are democratically accountable for their actions”.

‘Connecting with Communities – Audit Commission / ODPM

This is why we are committed to the idea of ‘You said; We Did’

You said; we did is about demonstrating that when we ask for ideas and views we use them to make changes and improvements. It is also about communicating this back to the consultees and the wider community because perception/reputation won’t improve unless we tell people that we are listening and acting.

To make sure we do this we carry out a number of surveys to find out how satisfied people are with the services we provide and how we can make improvements. For details of satisfaction surveys we've already done, are doing currently or are planning to consult view our current and completed consultation pages