Here at the Town Hall we want to provide a service that is of a high quality and meets all your needs. We can only do this with your help. We would like you to spare us a few minutes to complete this survey and tell us what you think about the service we provide at the Town Hall. Through conducting surveys in our venues and on line we hope to learn more about what is important to all our current customers and potential customers.

Some Helpful Hints Before you Begin Please read each question carefully and tick a box to indicate your answer. In most cases you will only have to tick one box but please read the questions carefully as sometimes you will need to tick more than one box. Answer the next question unless asked otherwise. Once you have finished please take a minute to check you have answered all the questions that you should have answered and then click on submit.

Using the Venue

Q1	How often have you used the Town Hall as a venue for your performance in the past?                                                                (please tick ü one box only)
	This is the first time		Once or twice		Occasionally		Regularly

Q2	How satisfied were you with the welcome you received on arrival. (e.g friendliness of staff)                                                                                                       (Please tick üone box only)
	Very satisfied		Satisfied		Dissatisfied		Very dissatiafied		Not Applicable

Q3	How satisfied were you that the technical spec of the venue that we posted to you a realistic account?                                  (Please tick üone box only)
	Very satisfied		Satisfied		Dissatisfied		Very dissatiafied		Not Applicable

Q4	How satisfied were you that the venue was set up and ready on your arrival.                                                                                  (Please tick üone box only)
	Very satisfied		Satisfied		Dissatisfied		Very dissatiafied		Not Applicable

Q5	How satisfied were you that the dressing rooms / toilets were clean and well maintained.                                                          (Please tick üone box only)
	Very satisfied		Satisfied		Dissatisfied		Very dissatiafied		Not Applicable

Q6	How satisfied were you with the helpfulness of staff prior to the show?                                                                                       (Please tick üone box only)
	Very satisfied		Satisfied		Dissatisfied		Very dissatisfied		Not Applicable

Q7	How satisfied were you with the helpfulness of staff on the day of the show?                                                                             (Please tick üone box only)
	Very satisfied		Satisfied		Dissatisfied		Very dissatisfied		Not Applicable

Q8	How satisfied were you with the level of technical support?                                                                                                          (Please tick üone box only)
	Very satisfied		Satisfied		Dissatisfied		Very dissatisfied		Not Applicable

Q9	How satisfied were you with the provision of each of the following?                                                                                                 (Please tick üone box only per row)
		Very satisfied		Satisfied		Dissatisfied		Very dissatisfied		Not Applicable
	Lighting
	Sound
	Staging

Q10	Overall, how satisfied were you with the service provided?                                                                                                                (Please tick üone box only)
	Very satisfied		Satisfied		Dissatisfied		Very dissatisfied		Not Applicable

Q11	How does it compare to other venues you have visited? (Please tick üone box only)
		Better		The Same		Worse

Q12	What do you like most about the Town Hall? (please write your answer in the box provided)

Q13	What do you like least about the Town Hall? (please write your answer in the box provided)

Any Other Comments

	If there is anything else you would like to say about the Town Hall and / or the questions above please write in the box below.

Tell us about yourself...

Name

Organisation Name & Address (if applicable)

Postcode

E-Mail Address

Date of Event

Are you ..?
	Male		Female

Which of the following age groups do you belong to? Please tick üone box only
	17 and under		30 to 44 years		65 years and over
	18 to 24 years		45 to 59 years
	25 to 29 years		60 to 64 years

Do you or the person/group you are representing have any long standing illness(es), disability(ies) or infirmity(ies)?  Please tick üone box only
	Yes		No

To which of these groups do you consider you belong to? Please tick üone box only
	White British		Black or Black British Caribbean
	White Irish		Black or Black British African
	Any other White Background (ü and write in below)		Any other Black or Black British Background (ü and write in below)
	Mixed White & Black Caribbean		Asian Indian
	Mixed White & Black African		Asian Pakistani
	Mixed White & Asian		Asian Bangladeshi
	Any other Mixed Background (ü and write in below)		Any other Asian background (ü and write in below)
	Chinese		Other (ü and write in below)

Thank you very much for taking part in this survey.