Here at the Town Hall we want to provide a service that is of a high quality and meets all your needs. We can only do this with your help. We would like you to spare us a few minutes to complete this survey and tell us what you think about the hiring service that we put on at the Town Hall. Through conducting surveys in our venues and on line we hope to learn more about what is important to all our current customers and potential customers.

Some Helpful Hints Before you Begin Please read each question carefully and tick a box to indicate your answer. In most cases you will only have to tick one box but please read the questions carefully as sometimes you will need to tick more than one box. Answer the next question unless asked otherwise. Once you have finished please take a minute to check you have answered all the questions that you should have answered and then click on submit

Using the Venue

Q1	What type of event have you booked with us? (please tick ü one box only)
		A Performance		Conference / Seminar
		Fair or Sale		Religious Event
		Market Research		Other                                                                                      (please ü and write in below)
		Wedding

Q2	How did you find out about the Town Hall?  (please tick ü one box only)
		Local Media (newspaper, radio)		Word of Mouth
		Brochure / Flyer / Poster		Other (please ü and write in below)
		Website

Q4	How often have you used the Town Hall as a venue in the past?  (please tick ü one box only)
	This is the  first time		Once or Twice		Occasionally		Regularly

Q3	Why have you chosen the town hall for your event? (please ü tick all applicable boxes)
		Convenient location		Price
		The quality of the rooms for hire		Level of service provided by staff
		The quality of the catering		Other (please ü and write in below)
		Past experience of the venue

How are we doing?

Q5	Thinking about these things again,  how satisfied are you with the how well the town hall delivers them.                               (Please tick üone box only per row)
		Very Satisfied		Satisfied		Dissatisfied		Very               Dissatisfied		Not Applicable
	Booking reservation staff are polite, friendly and efficient.
	The quality of information provided by booking reservation staff.
	That my enquiry is dealt with promptly and my booking is confirmed within 10 days of the initial enquiry.
	How quickly I receive written confirmation of booking.
	The provision of any equipment that is required.
	Technical staff are polite, friendly and efficient. (if applicable)
	The quality of information provided by technical staff.
	That my enquiry is dealt with promptly by technical staff.
	Good Parking nearby
	Cleanliness of building overall.
	Cleanliness of the room that you hired.
	Cleanliness of toilets
	Ease of access to different parts of the building.
	Providing a two-tier pricing structure that encourages charitable, religious and amateur arts organisations to use the venue.

Q6	Overall, how satisfied were you with the level of service you received from our booking and venue staff?                                (Please tick üone box only)
	Very Satisfied		Satisfied		Dissatisfied		Very Dissatisfied

Q7	Now, thinking about these things again,  how satisfied are you with the how well the town hall delivers the following. (Please tick üone box only per row)
		Very satisfied		Satisfied		Dissatisfied		Very                  Dissatisfied		Not Applicable
	The range of catering / refreshments.
	Quality of catering / refreshments.
	Value for money of catering / refreshments.
	Timeliness of delivery of catering.
	Friendliness and helpfulness of catering staff
	Range of drinks available
	Price of drinks (value for money)
	Friendliness of bar staff.
	Helpfulness of bar staff.

Q8	Overall, how satisfied were you with the level of service you received from our catering and bar staff?                                     (Please tick üone box only)
	Very Satisfied		Satisfied		Dissatisfied		Very Dissatisfied

Q9	What do you like most about the Town Hall? (please write your answer in the box provided)

Q10	What do you like least about the Town Hall? (please write your answer in the box provided)

Q11	If you want to host an event / meeting in future are you likely to use the Town Hall again? (Please tick üone box only)
		Yes		No		Don't know

Any Other Comments

	If there is anything else you would like to say about the Town Hall and / or the questions above please write in the box below.

Tell us about yourself...

Name

Organisation Name & Address (if applicable)

Postcode

E-Mail Address

Date of Event

Are you ..?
	Male		Female

Which of the following age groups do you belong to? (Please tick üone box only)
	17 and under		30 to 44 years		65 years and over
	18 to 24 years		45 to 59 years
	25 to 29 years		60 to 64 years

Do you or the person/group you are representing have any long standing illness(es), disability(ies) or infirmity(ies)?  (Please tick üone box only)
	Yes		No

To which of these groups do you consider you belong to? (Please tick üone box only)
	White British		Black or Black British Caribbean
	White Irish		Black or Black British African