Here at the Town Hall we want to provide a service that is of a high quality and meets all your needs. We can only do this with your help. We would like you to spare us a few minutes to complete this survey and tell us what you think about the Shows and Events that we put on at the Town Hall. Through conducting surveys in our venues and on line we hope to learn more about what is important to all our current customers and potential customers.

Some Helpful Hints Before you Begin Please read each question carefully and tick a box to indicate your answer. In most cases you will only have to tick one box but please read the questions carefully as sometimes you will need to tick more than one box. Answer the next question unless asked otherwise. Once you have finished please take a minute to check you have answered all the questions that you should have answered and then click on submit.

Q1	Have you ever been to a show / event at the town hall?  (Please tick üone box only)
		Yes	go to section 1		No	go to section 2.

Section One: Visitors

Only answer questions in this section if you have been to an event / show at the Town Hall.

Q2	How many times have you attended a show / event at the Town Hall in the last two years? (Please tick one box only)
	1 - 2 times		3 - 4 times		5 - 6 times		7 - 8 times		More than 8 times		This was my first visit

Q3	Who do you usually attend shows /events with? (Please tick üas many boxes as you wish)
	No-one		A partner		Friend(s)		Your Children                                                 (under the age of 18)		Parent(s) / Guardian		Other relatives

Q4	Please tell us how satisfied you are with each of the following aspects of the Town Hall. (Please tick üone box only per row)
		Very Satisfied		Satisfied		Dissatisfied		Very Dissatisfied		Don't know / Haven't Used
	Ticket Prices (value for money)
	Ease of Booking Tickets
	Quality of Performance.
	Variety of Performances
	Comfort of Seats.
	Good Parking Nearby
	Quality of Catering and Bar Facilities
	Heating / Ventilation in the Theatre
	Helpfulness of Staff
	Cleanliness of Toilets
	Condition of the inside decoration of the building.
	Opening Hours
	Facilities for people with disabilities
	Other* (please tick üand write in below)

Q6	What do you like most about the Town Hall? (please write your answer in the box provided)

Q7	What do you like least about the Town Hall? (please write your answer in the box provided)

Q8	What would encourage you to attend the town hall more frequently? (please write your answer in the box provided)

Q9	We have set ourselves a set of service standards on which we will be judged. Thinking about your most recent visit,  tell us how satisfied you are that we are meeting each of these? (Please tick üone box only per row)
		Very Satisfied		Satisfied		Dissatisfied		Very Dissatisfied
	Provide a high quality programme of professional performances.
	Make buying tickets easy for customers.
	Provide easy to use and freely available publicity materials.
	Provide an effective and efficient bar and interval refreshment service.
	Provide a two-tier pricing policy.
	Provide a comfortable, clean and safe environment.

Q10	How do you usually find out what shows and events we are putting on? (Please tick üas many boxes as you wish)
		Local Newspaper		Poster
		Local Radio		Internet
		National Listings		Other* (ü and write in below)
		Brochure / Flyer

Q11	Which other venues in the region do you visit? (Please tick üas many boxes as you wish)
		De Montfort Hall (Leicester)		Local Pubs and Clubs
		Derby Playhouse		NEC
		Theatre Royal Nottingham		Other* (ü and write in below)
		Loughborough Students Union

Q12	For each of the above venues that you have attended please tell us how they compare to the Town Hall? (Please tick üone box per row only)
		Better		The Same		Worse		Haven't been		It's Just Different - hard to compare
	De Montfort Hall (Leicester)
	Theatre Royal Nottingham
	Loughborough Students Union
	Local Pubs and Clubs
	NEC
	Other*                                        (please tick üand write in below)

Q13	Other*

Section 2: Non Visitors

Only answer questions in this section if you have never been to an event / show at the Town Hall.

Q14	Why don't you visit the Town Hall to attend shows / events? (please ütick all applicable boxes)
		Didn't Know it put on shows /events.
		It doesn't put on anything that interest me.
		Too expensive.
		It is inconvenient for me to get to.
		Poor parking facilities
		It's just not my sort of thing
		Other (please tick üand write in below)

Q15	Considering the above statements, what would make you want to attend a show / event at the Town Hall? (please provide details in the box below)

Any Other Comments

	If there is anything else you would like to say about the Town Hall and / or the questions above please write in the box below.

Tell us about yourself...

Are you ..?
	Male		Female

Which of the following age groups do you belong to? Please tick üone box only
	17 and under		30 to 44 years		65 years and over