Please use the online contact form provided below to contact this service. Please be aware that if you choose not to provide contact details we may not be able to follow up your enquiry or complaint. Alternatively, you can contact us on 0345 6091258.

If you would like to speak to a member of our team in person but are unable to get to the offices due to a disibility, we do have Visiting Officers who can call out to assist you. Please call for more details.

If you suspect someone of making a false benefit claim or providing false information, please tell us. Any information you give will be treated in the strictest confidence and can also be given anonymously. 

0345 6091258 - Calls charged at local rates / 01509 634839 - Fax
IN PERSON: Benefits Service, Charnwood Borough Council, Southfield Road, Loughborough, LE11 2TU, IN WRITING: Charnwood Borough Council Benefits Dept, PO Box 185, Erith, DA8 9EW
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We will only use personal information you send to us for the purposes for which you provide it. We will only hold your information for as long as necessary for these purposes and will not pass it to any other parties unless this is made clear to you. All employees who have access to your personal data or are associated with the handling of that data are obliged to respect the confidentiality of your personal data.