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Markets & Fairs
Customer Service Standards Survey 2009
Some Helpful Hints Before Starting
Please read each question carefully and tick a box to indicate your answer. You only need to tick one box per question.

If you would like to make any additional suggestions or comments please type them in the box provided.

Once you have finished please take a minute to check you have answered all the questions that you should have answered.

If you have, just click on the submit button and your response will be sent to us.

If you have any queries about the questionnaire or what the information will be used for please do not hesitate to contact the Borough Markets and Fairs Team by telephoning 01509 634624 or by  e-mail at consultation@charnwood.gov.uk
Which Markets do you use?
  How often do you visit each of the following markets / events run by the Council? Please tick üone box only per row
       
  Loughborough Market (Thursday)      
  Loughborough Market (Saturday)      
  Shepshed Market      
  Loughborough Farmers' Market      
  Loughborough's Bric-a-brac Market      
  Loughborough Fair (Every November)      
What matters to you?
Thinking about good service, please tell us how important each of the following are to you                                                                             Please tick üone choice only per row
         
The helpfulness of council market and fairs staff                                    (not stall holders)        
The friendliness of council market and fairs  staff                                                        (not stall holders)        
Staff knowledge of their subject (not stall holders)        
The cleanliness of the market area once the market has packed up for the day.        
The cleanliness of the market                                     (whilst the market is on)        
The quality of merchandise.        
The range of merchandise.        
Public access to stalls.        
How are we doing?
Thinking about the service you have received, please tell us how satisfied you are with each of the following                                                             Please tick üone choice only per row.
         
The helpfulness of council market and fairs staff  (not stall holders)        
The friendliness of council market and fairs staff                                                         (not stall holders)        
The cleanliness of the market                                      (whilst the market is on)        
The cleanliness of the market area once the market has packed up for the day.        
The range of merchandise.        
The quality of merchandise.        
Public access to stalls.        
Getting in Touch
Thinking about the service you have received, please tell us how satisfied you are with each of the following.                                             Please tick üone box only per row
  Very                 Satisfied   Satisfied   Dissatisfied   Very                 Dissatisfied   Don't                Know
When contacted by phone we answer within 30 seconds.        
When contacted by letter, e-mail or fax we will reply within 10 working days        
When sent a complaint we reply within 15 working days.        
We provide information in different formats (languages, Braille, audio tape, large print etc...)        
Any information you provide is treated confidentially        
Your enquiry was answered by the first person you contacted at the Council        
Overall Satisfaction
Overall, how satisfied are you that this service provides good value for money? Please tick üone box only
 
 
 
 
Overall, how satisfied are you that we are responsive to the needs of the people who use this service? Please tick üone box only
 
 
 
 
Overall, how satisfied are you with the markets service provided by the Council? Please tick üone box only
 
 
 
 
Any Other Comments
Your Details
To make sure we are getting the views of people from across the Borough we would really appreciate it if you could provide us with the following information.
Are you ..?  (Please tick üone box only)
 
 
Do you consider yourself to be disabled? (Please tick üone box only)
 
Yes
 
No
How would you describe your ethnicity? (Please tick üone box only)
 
 
 
 
Thank you very much for taking part in this survey.

Your feedback will be used to help us to make sure we are meeting our customer service standards and are providing excellent customer service.
 

Link to http://www.snapsurveys.com/