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Cost of CRM System

Requested on
Wed 20th June, 2012
Reference
FOI 2059
Resolution
Information provided

Question

Please can you forward me costing of your Customer Management System (CRM), Languard (I believe its called) which I understand was installed approximately four years ago.

Answer

The annual cost for Charnwood's CRM system - Lagan is £18,434, which covers licences / Security and Citizen Portal (self service)

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