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We've issued an updated statement following the incident in Birstall on Monday. If anyone has any housing issues following the incident, please contact Housing Needs on 01509 634567.

Traffic Enforcement Officers

Requested on
Wed 25th May, 2011
Reference
FOI 1316
Resolution
Information provided

Question

Please note that I am only interested in material which relates to the period May 24 2010 to the present day.

Please note that I am not interested in receiving the names of any individual employees.

1….Does the council directly employ traffic wardens and or traffic enforcement officers and or their equivalent. If the answer to this question is yes could the council please state how many traffic wardens and or traffic enforcement officers and or their equivalent the council does employ?

2….Does the council have contracts with private companies and or other organisations who supply the council with traffic wardens and or traffic enforcement officer and or their equivalent. If the answer to this question is yes can the council please provide a list of companies which provide these services on its behalf?

3…Does the council hold information which relates to the operation of any incentive system which rewards and or pays traffic wardens/traffic enforcement officers on the basis of their performance. These incentives will include but not be limited to additional payments and or gifts and or trips and or other kinds of perks. If the council does hold information about the way in which this incentive system operates and the benefits available could it please provide copies of this information? Please do provide copies of information generated before 24 May 2011 if it is still relevant.

4…Has the council issued parking wardens and traffic enforcement officers with written guidance on the way this incentive system operates and how they might benefit. If so could it please provide copies of this guidance? Please do include guidance issued before 24 May 2011 if it is still being used by staff.

5…During the aforementioned period how many traffic wardens and or traffic enforcement officers either employed by the council and or another body have been given incentive rewards of the kind outlined above. In the case of each member of staff who has been awarded a benefit and or incentive can the council please specify the nature of the award. If that is not possible can the council please provide a full list of the range of benefits, payments, rewards and gifts which are either available or have been rewarded.

6....During the aforementioned period has the council or anyone acting on its behalf issued written guidance to traffic wardens and or traffic enforcement officers about how they should deal with members of the public. This advice will include but not be limited to guidance about how officers/employees should treat and speak to motorists as well as guidance on diversity and equality issues. It may also include advice on which words and phrases should be used and avoided. Please do provide information generated before 24 May 2011 if it is still in use.

Answer

1…Does the council directly employ traffic wardens and or traffic enforcement officers and or their equivalent.
The Civil Enforcement Officers (CEOs) undertaking on-street enforcement within Leicestershire are employed by Charnwood Borough Council, Harborough District Council and North West Leicestershire District Council. CEOs are supplied to Leicestershire under a joint working arrangement. 

2….Does the council have contracts with private companies and or other organisations who supply the council with  traffic wardens and or traffic enforcement officer and or their equivalent.  If the answer to this question is yes can the council please provide a list of companies which provide these services on its behalf?
See Q1 response.

3…Does the council hold information which relates to the operation of any incentive system which rewards and or pays traffic wardens/traffic enforcement officers on the basis of their performance.  These incentives will include but not be limited to additional payments and or gifts and or trips and or other kinds of perks.   If the council does hold information about the way in which this incentive system operates and the benefits available could it please provide copies of this information?   Please do provide copies of information generated before 24 May 2011 if it is still relevant.
No incentive system is operated within Leicestershire.

4…Has the council issued parking wardens and traffic enforcement officers with written guidance on the way this incentive system operates and how they might benefit.  If so could it please provide copies of this guidance?   Please do include guidance issued before 24 May 2011 if it is still being used by staff.
N/A

5…During the aforementioned period how many traffic wardens and or traffic enforcement officers either employed by the council and or another body have been given incentive rewards of the kind outlined above.     In the case of each member of staff who has been awarded a benefit and or incentive can the council please specify the nature of the award.  If that is not possible can the council please provide a full list of the range of benefits, payments, rewards and gifts which are either available or have been rewarded.
N/A

6....During the aforementioned period has the council or anyone acting on its behalf issued written guidance to traffic wardens and or traffic enforcement officers about how they should deal with members of the public.  This advice will include but not be limited to guidance about how officers/employees should treat and speak to motorists as well as guidance on diversity and equality issues.  It may also include advice on which words and phrases should be used and avoided.  Please do provide information generated before 24 May 2011 if it is still in use.
Street Wardens and Enforcement staff attend a daily briefing where any advice about how to deal with the public is discussed on a daily basis.  Any issues that arise or advice to be implemented will be discussed in these meetings at the start of shift.   In addition, all new starters at Charnwood attend four introduction sessions - Welcome to Charnwood, Health and Safety, Customer Care and Equality and Diversity.

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