Skip to content

Read our latest statement regarding today's incident in Birstall. 

Penalty Charge Notice

Requested on
Mon 9th June, 2014
Reference
FOI 4515
Resolution
Information provided

Question

1. What computer system do you use to record and issue Penalty Charge Notices? This is by traffic wardens and office based staff.
2. How many staff’s sole job is recording and issuing Penalty Charge Notices? Numbers only please, separated by traffic wardens and office based staff
3. If no staff have sole responsibility in Q2, how many staff are part employed in this role? Numbers only please, separated this by traffic wardens and office based staff.
4. Are any of the following elements of the service outsourced: Call handling, dealing with appeals, debt recovery?
5. Do you carry out any debt recovery stages other than those prescribed in the parking penalty enforcement process?

Answer

1. What computer system do you use to record and issue Penalty Charge Notices? This is by traffic wardens and office based staff.
Civil Enforcement Officers use handhelds which upload to Chipside
2. How many staff’s sole job is recording and issuing Penalty Charge Notices? Numbers only please, separated by traffic wardens and office based staff
6 Civil Enforcement Officers and 1 supervisor for on-street enforcement enforcing on behalf of the Highways Authority – Leicestershire County Council
3 Civil Enforcement Officers for off-street patrols and operations
Notice Processing is carried out by Leicestershire County Council
3. If no staff have sole responsibility in Q2, how many staff are part employed in this role? Numbers only please, separated this by traffic wardens and office based staff.
N/A see Q2
4. Are any of the following elements of the service outsourced: Call handling, dealing with appeals, debt recovery?
Leicestershire County Council are the Highways Authority and process on-street parking penalties and deal with call handling etc.
Leicestershire County Council do the Notice Processing and call handling for Charnwood Borough Council under a Service Level Agreement
5. Do you carry out any debt recovery stages other than those prescribed in the parking penalty enforcement process?"
Leicestershire County Council carry out the notice processing, manage appeals and debt recovery in relation to theses notices.   If you would like me to forward your request to the County Council please let me know.

Back to top