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Read our latest statement regarding today's incident in Birstall. 

Complaints Information

Requested on
Tue 2nd September, 2014
Reference
FOI 4926
Resolution
Information provided

Question

Under the Freedom of Information Act 2000, I would like to request the following information from your council.

• Does your council have an overall complaints manager/director for your council? Or are complaints managed within each separate department?

• Does your council use an overall complaints management system/software or are complaints managed individually by each department?

• Can you please provide the Name, Phone Number, Address and E-mail Address details for the Complaints Manager/Director for your council please, If applicable?

Answer

Does your council have an overall complaints manager/director for your council? Or are complaints managed within each separate department?
Stage 1 and 2 complaints are recorded and investigated by the relevant service, Stage 3 complaints are then investigated by the Corporate Development Officer.  Please see out complaints procedure for more details: http://www.charnwood.gov.uk/files/documents/corporate_complaints_procedure/corporatecomplaintsprocedure.pdf
Does your council use an overall complaints management system/software or are complaints managed individually by each department?
All complaints are logged in our Corporate Customer Relations Management software
Can you please provide the Name, Phone Number, Address and E-mail Address details for the Complaints Manager/Director for your council please, If applicable?  Head of Revenues, Benefits and Customer Services – David Platts.
Telephone: 01509 263151
email: David.platts@charnwood.gov.uk
Address: Charnwood Borough Council, Council Offices, Southfields Rd, Loughborough, LE11 2TX

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